Cisco TAM

Role: Cisco Technical Account Manager (TAM)

Experience: 10+ Years

Location: Remote

JD:

• We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.
• Customer Engagement & Relationship Management
• Act as the primary technical point of contact for assigned customers.
• Build strong relationships with customer stakeholders and Cisco account teams.
• Conduct regular technical reviews and strategic planning sessions.
• Technical Expertise & Solution Delivery
• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.
• Develop and maintain VXMI scripts to support custom call flows and integrations.
• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.
• Collaborate with internal engineering and support teams to resolve complex issues.
• Proactive Support & Optimization
• Monitor customer environments for performance and reliability.
• Recommend best practices and improvements to enhance solution efficiency.
• Deliver technical workshops, training, and documentation tailored to customer needs.
• Project Management & Coordination
• Support onboarding, upgrades, and migrations of Cisco contact center solutions.
• Coordinate with cross-functional teams to ensure timely delivery of services. Required Qualifications
• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in a technical role supporting Cisco UCCE environments.
• Strong hands-on experience with VXMI scripting and contact center workflows.
• Proven experience managing certificate renewals and security compliance.
• Excellent communication and presentation skills; comfortable in customer-facing roles.
• Cisco certifications (e.g., CCNP Collaboration, CCIE) are a plus. Preferred Skills
• Experience with Cisco Finesse, CVP, and ICM scripting.
• Familiarity with ITIL processes and service delivery frameworks.
• Ability to manage multiple accounts and prioritize tasks effectively