Circle Lead

Role Overview: As a Circle Lead for Rest of Maharashtra & Goa, your primary role will involve driving the performance and expansion of Lenskart's retail business in Maharashtra (excluding Mumbai) and Goa. You will lead a team of Area Managers to ensure excellence in execution, drive profitable growth, and deliver the best-in-class customer experience across stores in your circle. This regional leadership position comes with P&L accountability, allowing you to directly influence customer satisfaction, team development, and retail excellence. Key Responsibilities: - Drive topline and bottom-line growth for your circle while managing overall profitability. - Take ownership of Circle-level P&L track and manage key financial and operational metrics. - Create and execute business plans aligned with regional goals, including new store ramp-up and market share growth. - Lead and oversee new store openings, relocations, and renovations across the region. - Achieve 50%+ YoY growth through market intelligence, micro-market planning, and execution. - Implement and uphold SOPs around store operations, audits, and customer journey. - Drive Lenskart's customer obsession by maintaining industry-best Net Promoter Scores. - Identify areas for improvement via store visits, customer feedback, and audits. - Ensure compliance with hygiene, grooming, and service standards across all stores. - Optimize staffing, store-level costs, and operational expenses within budgeted thresholds. - Implement stringent stock management practices to reduce pilferage and returns. - Maximize store productivity through efficient scheduling and resource allocation. - Manage and mentor Area Managers, Store Managers, and in-store teams across the circle. - Build a high-performance, high-ownership culture that promotes leadership from within. - Conduct regular team reviews, training, and capability-building programs. - Be a culture ambassador of the Lenskart Way - agility, innovation, and relentless customer focus. - Align store experience and communication with brand guidelines and premium positioning.,