Circle Account Manager-UPE

The ideal candidate will be responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

·       Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.

·       Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.

·      Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues

·       Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).  

Responsibilities

Collections

·       Ownership of 100% collection as per Monthly Target

·       DSO and Aging of outstanding

·       Red flag any issue anticipated to have adverse impact on timely collection of dues.

·       Internal customer on boarding for the support required in terms of timely collections.

·       Adherence to Collection Process and Escalation Matrix.

·       Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing                                                                                                                          

Customer Engagement and Sales Funnel Generation

·       Circle account management for MNO and ISP at N-1 level

·       ZBM relationship management / BSNL SSA level mapping

·       Driving Customer satisfaction across MNO team

·       Sales and Revenue target achievement for Anchor/ Colo for the respective account

·       Sales Funnel generation

·       Customer DPR reporting

·       Internal reporting – Account Wise

·       Validation of customer inputs in SR, SO, RFAI for ER

·       Reconciliation with customer and coordination with ER                                      

Dispute Resolution

·       Accurate reporting of Outstanding & Billing Disputes

·       Mitigation & Resolution of billing disputes in a timely manner                                                                                                       

Engagement with Circle Level Client Stakeholders

·       Strong Customer Relationship & Business Engagements.

·       Daily / Weekly interactions with Operator execution teams at Circles.

·       Drive C-SAT process at circles and own continuous improvement plan internally & externally.

·       Manage issues raised by OPCOs that impact New Business & Collections

·       Create Customer delight across the spectrum of external stakeholders                                                                                                           

Accurate Market Intelligence & Timely Information Sharing

·       Monthly Market Share Analysis & Reporting

·       Order Win / Loss Analysis

·       Engagement with the Operator teams for emerging requirements and business trends 

Qualifications

Education

Experience

Technical Skills