Job
Description
Job Title: Chinese Service Coordinator Location : Plot No.- 38, Patparganj Industrial Area Delhi - 110092 Job Summary The Chinese Service Coordinator serves as a liaison between Chinese-speaking clients and internal teams, ensuring smooth communication, timely service delivery, and customer satisfaction. The role also includes international travel to China to receive technical training on machinery and equipment, with the responsibility of transferring that knowledge to internal staff through training sessions. Key Responsibilities Serve as the primary point of contact for Chinese-speaking clients regarding service inquiries, complaints, or requests. Coordinate service appointments, follow-ups, and escalations with internal departments (e.g., technical, logistics, sales). Translate documents and provide verbal interpretation between Chinese and English during meetings or calls. Travel to China (as required) to receive technical training on machines, tools, or equipment provided by manufacturers or partners. Conduct internal training sessions to educate employees on technical support procedures, usage, and troubleshooting techniques learned abroad. Maintain service records, prepare reports, and update customer databases with accurate information. Support cross-functional communication to ensure timely resolution of client issues. Assist in the preparation of service proposals, quotations, and contracts. Monitor service KPIs and contribute to continuous improvement initiatives. Ensure all customer service activities comply with company policies and local regulations. Requirements Education & Experience: Bachelor’s degree in Business Administration, Engineering, Communications, or a related field. Minimum 1 years of experience in customer service, technical coordination, or administrative support. Language Skills: Proficiency in Mandarin Chinese (spoken and written) and English is required. Knowledge of Cantonese is an advantage (if applicable to region). Technical Skills: Willingness and ability to travel internationally for technical training. Ability to understand technical manuals and explain complex concepts in simple terms. Proficient in Microsoft Office Suite (Excel, Word, Outlook). Experience with CRM or service management systems (e.g., Salesforce, SAP) is preferred. Soft Skills: Strong organizational and time management skills. Excellent communication and interpersonal abilities. Ability to teach and present information effectively to diverse teams. Detail-oriented and solution-focused. Adaptable and culturally sensitive in an international work environment. Preferred Qualifications Prior experience in technical support or machinery-related industries. Previous training or teaching experience is a strong advantage. Understanding of Chinese business etiquette and cultural norms. Ability to work flexible hours to coordinate with teams in different time zones. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Morning shift Education: Bachelor's (Required) Experience: total work: 1 year (Required) Language: Chinese (Required) Work Location: In person
