Chief Technical Officer (CTO) – Hospital Technology & Digital Transformation

We are looking for an innovative and visionary Chief Technical Officer (CTO) to lead the digital transformation journey of our 100-bedded multispecialty hospital. The ideal candidate will have strong expertise in implementing and integrating CRM, ERP and Call Center Solutions while leveraging AI-driven tools to optimize patient acquisition, hospital operations, and digital marketing. Interested can share cv to batrahospitalhr1@gmail.com

Key Responsibilities: Technology Implementation & Integration

• Lead end-to-end implementation and customization of Zoho CRM and ERP Next (or similar stacks).
• Integrate CRM/ERP with call center dialers, WhatsApp APIs, SMS gateways, PABX, and hospital information systems (HIS).
• Ensure data interoperability between departments (IPD, OPD, labs, pharmacy, radiology, ICU, billing, etc.).

AI & Automation

• Deploy AI-based virtual assistants for patient queries, appointment booking, and feedback.
• Implement AI transcription tools (e.g., Whisper API) for OPD/IPD/OT documentation.
• Use AI/ML to optimize resource planning, reduce patient no-shows and improve marketing ROIs.

Digital Marketing & Growth Enablement

• Collaborate with the digital marketing team to track the patient journey via CRM.
• Develop tech stack for performance-based digital campaigns, patient segmentation and retargeting.
• Build analytics dashboards for real-time decision-making on campaigns, ROI and lead conversion.

Data Security & Compliance

• Ensure compliance with HIPAA/NDHM guidelines and hospital IT security protocols.
• Implement role-based access controls, data backups, and disaster recovery plans.

Team Leadership

• Train and manage a technical team (developers, IT support, analysts).
• Act as a liaison between hospital management, marketing and tech teams to align goals.

Desired Skills & Competencies:

• Strong knowledge of hospital workflows and healthtech tools.
• Expertise in CRM (Zoho, Salesforce) and ERP (ERPNext, Odoo, SAP) platforms.
• Experience with Twilio/Exotel or similar dialers, ChatGPT/Whisper APIs, and WhatsApp integrations.
• Familiarity with Google Ads, Meta platforms, and lead tracking tools.
• Strong problem-solving, vendor negotiation, and project management skills.

Qualifications:

• Bachelor’s or Master’s in Computer Science, Engineering, Health Informatics or related field.
• Preferred: Certification in CRM, ERP systems or AI/ML.

Remuneration & Benefits:

• Competitive CTC as per market standards
• Opportunity to lead the hospital’s digital transformation journey
• Exposure to cutting-edge healthcare technology

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Application Question(s):

• How many years of your work experience in a healthcare setup :
• what is your current and expected salary ?

Work Location: In person