Chief Operating Officer(COO)-HOSPITAL

Job Summary:

The Chief Operating Officer (COO) is responsible for overseeing the daily administrative and operational functions of the hospital. The COO ensures that high-quality, cost-effective, and patient-centric services are consistently delivered while maintaining regulatory compliance and improving operational efficiency. The COO works closely with department heads, clinical staff, and the executive leadership team to implement strategic initiatives and enhance overall hospital performance.

Key Roles & Responsibilities:

• Oversee day-to-day operations of the hospital, ensuring smooth functioning across clinical and non-clinical departments.
• Develop and implement hospital policies, procedures, and operational strategies in alignment with organizational goals.
• Collaborate with the CEO and other executives in long-term planning and decision-making.
• Lead, supervise, and support department heads including HR, Nursing, Pharmacy, Facility, IT, Finance, etc.
• Ensure compliance with healthcare regulations, NABH/NABL/JCI accreditation standards, and legal guidelines.
• Monitor key performance indicators (KPIs), budgets, and operational costs to ensure financial health.
• Enhance patient satisfaction and quality of care by streamlining service delivery and improving processes.
• Implement digital transformation initiatives including HIS, EMR, LIS, CRM, etc.
• Foster a culture of safety, ethics, continuous learning, and operational excellence.
• Liaise with vendors, government bodies, insurance companies, and external partners as needed.
• Manage crisis situations and resolve operational issues promptly.

Qualifications:

• Master’s Degree in Hospital Administration (MHA/MHM), Healthcare Management, or Business Administration (MBA).
• Medical background (MBBS) is an added advantage.
• Proven experience in a senior operations leadership role within a hospital or healthcare setup.

Skills Required:

• Strong leadership, decision-making, and problem-solving abilities.
• Deep understanding of hospital operations, healthcare regulations, and accreditation standards.
• Excellent interpersonal, negotiation, and communication skills.
• Strategic thinking with strong business acumen.
• Ability to manage multiple priorities in a dynamic environment.
• Familiarity with hospital information systems and healthcare technologies.

Job Types: Full-time, Permanent

Pay: ₹9,365.61 - ₹100,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Application Deadline: 08/08/2025
Expected Start Date: 12/08/2025