Chief Operating Officer

About El Mexicano

El Mexicano is a fast-growing Quick Service Restaurant (QSR) brand bringing bold, wholesome, and customizable Mexican cuisine to Indian palates. With four operational outlets across North India and plans for rapid expansion, we are on a mission to deliver fresh, healthy, and tasty meals.

Role Overview

COO

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across all current and future outlets.
• Drive SOP implementation for food prep, hygiene, staff protocols, and service delivery.
• Monitor KPIs (order volume, food cost, AOV, customer satisfaction) and implement data-backed improvements.
• Ensure consistent quality and customer experience across all outlets.

Expansion & Growth

• Lead site selection, assist in vendor negotiations, and outlet setup for new locations.
• Collaborate with marketing and supply chain teams to ensure seamless launches.
• Optimize outlet launch timelines and cost structures.

Team Management

• Hire, train, and mentor operations and outlet-level teams.
• Build a strong leadership pipeline for area/cluster managers.
• Set performance goals, conduct reviews, and create incentive systems.

Process & Technology

• Enhance tech integration in inventory, billing, and CRM.
• Improve operational workflows through automation and digital tools.
• Oversee supply chain efficiency and reduce wastage through standardization.

Financial Oversight

• Manage budgets, cost control, and P&L across outlets.
• Work with finance team to optimize profitability per outlet.
• Identify areas of operational inefficiency and implement corrective measures.

Why Join Us?

• Be part of a young, ambitious brand disrupting the Indian QSR space.
• Lead from the front as a key driver of national expansion.
• Competitive compensation with performance-linked equity options.
• Ownership, autonomy, and the chance to leave a lasting impact.