Chief of Staff

Location:

Role Type:

Reports To:

Career Path:

Educational Background:

• MBA (Tier 1/Tier 2)

• B.Tech in Computer Science or allied fields

  (strongly preferred)

Experience:

• 3-5 years in:
• Product management
• Program/Project management
• Founders Office / Chief of Staff roles
• Startup operations
• Consulting + product exposure
• Experience working closely with founders/leadership
• Experience owning end-to-end initiatives

Core Skills:

• Structured thinking
• Strong program management
• Operational rigour
• Product sensibility
• Analytical decision-making
• Excellent written + verbal communication
• Stakeholder management
• Ability to simplify complex problems

Role Summary:

Chief of Staff (CoS) to the CEO

explicitly as a COO?track position

The CoS will:

• Drive execution across Sales, Ops, Product, Tech, BD, Digital, Brand & CX
• Convert CEO's vision into measurable outcomes
• Build systems, processes, dashboards, and operational excellence foundations
• Solve cross-team dependencies and unblock execution
• Step into leadership gaps until permanently filled
• Scale the business towards operational maturity and profitability
• Become the CEO's single-most trusted operating partner

Responsibilities:

1. Strategic Execution (CEO Enablement)

• Turn CEO priorities into structured plans with owners, deadlines, and KPIs
• Track execution across the company and ensure timeline discipline
• Preempt risks and escalate only after solutions are attempted
• Act as the CEO's second brain for decision-making and clarity
• Own high-importance projects end-to-end

2. Cross-Functional Company Leadership

You will coordinate and align all major org functions and themselves Head few important functions

• Revenue -

  Sales, BD, Marketing & Brand

• Operations -

  CS Ops, Logistics

• Product

  Product, Tech & Analytics

• Shared

  HR, & Finance

3. Operational Excellence & SOP Building

• Build new SOPs across departments
• Strengthen cross-department workflows
• Build dashboards for real-time visibility
• Implement SLA discipline across Sales, Ops, Delivery, Acharyas
• Automate manual processes wherever possible
• Introduce org-wide rituals, cadences, and review cycles.

4. Product + Ops Integration (CoO-track skill)

CoS will learn to build systems thinking across:

• workflows
• operational automation
• resource allocation
• data-led forecasting
• business scaling
• customer experience design

5. Data, Reporting & Business Intelligence

• Build daily/weekly/monthly business reports
• Track top-line + unit economics + quality metrics
• Run RCA (root cause analysis) on operational failures
• Recommend improvements backed by data
• Present insights to CEO for decision-making

6. Special Projects Leadership

Examples:

• City expansion
• New product line launches
• Vendor ecosystem development
• Tech infrastructure upgrades
• Operational automation initiatives
• Hiring key leadership roles