{"company":" About Us Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you or gets appointments, your local government agency s operations line, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. ","role":" Your Mission We are regularly seeing new and interesting product use cases emerge. We are hiring someone to help us understand, weigh, and communicate them clearly. Because this will be our first product marketing hire defining and owning the entire approach you ll be reporting to the CEO and be a key partner to Growth, Product, Sales, and Customer Success. You will own the end-to-end positioning, packaging, and go-to-market success of our core phone product integrated communications suite. You ll ensure every feature we ship reaches the right audience, with the right story, through the right channel and that the story lands. What You ll Actually Do Positioning Messaging Develop and maintain differentiated positioning for each core use case Deliver 2 updated personas and refreshed customer messaging framework in your first 30 days. Launch Enable Run GTM for every net-new feature or pricing change: define launch tiers, write launch briefs, own comms calendar Lead 1 Tier-1 launches per month (defined as features used by >20% of users or tied to upsell motion) Revenue Sales Alignment Own product marketing inputs to sales playbooks, user lifecycle, sales training and cs enablement - reviewed biweekly with Sales and CS. Voice of Customer Talk to users in our ICPs and grow to understand them more than you understand yourself Partner with Customer Success and Research to generate 1 new customer case study per month Synthesize and conduct win/loss interviews monthly to feed roadmap prioritization competitor battlecards or content Cross-Functional Leadership Run a weekly GTM sync (Growth, CS, Product) Provide PMM insights for roadmap planning (next 2 quarters) based on field intel and competitive shifts -> denoted by impact on changes to engineering prioritization What We re Looking For 4-7 years in product marketing, preferably in SMB or consumer SaaS with a self-serve checkout and lite-Sales motion. You ve shipped GTM for features tied to ARR, not just awareness. Comfortable energized owning positioning for hardware and software products for consumer/very low tech audiences. Excellent writer and communicator with a bias for structured and clear thinking (show us a portfolio or sample launch plan if you can). You are great at talking to and building trust with highly cross-functional teams and people. Operator mindset: you care about what works, not just what sounds good. You care about speed and reducing time to impact as much as possible and are great at overcoming blockers. Self-aware, humble, yet dogged How We ll Measure Success Increased logo growth and reduced CPAs on target ICPs on more mature/lower noise channels Accelerated core feature adoption on target ICPs post conversion Sales/Growth product value alignment Messaging consistency across surfaces (site, demo, content collateral) Increased conversion rate from website traffic on target ICPs Total compensation with equity: $170k- $190k per year. 401(k) and health insurance included. Community Phone is a customer-obsessed, performance culture. We are here to deliver the most extraordinary experience for as many customers as we can in America. That comes with enormous pride as well as regular challenges. You will feel like you are pushing yourself, and you will be an author of our future. Therefore, we have a bias for ownership. Here are ways our current team exemplifies our company culture: Curiosity: Our team members double click obsessively, until they understand something enough to make a good decision. They don t take things for granted. They want to really understand the truth. Bias Toward Action: Our team members lean toward making change on their own, and then reporting the wins and losses back to the team. We don t wait for long alignment meetings to take action, unless the change would be hard to reverse. Run through two-way doors. Caring Mentality: Our team members deliver for our customers and our internal team. That does not mean things are comfortable always. It means that we strive to deliver a Disney-like experience for our customers. It means that we understand our team members are on an Olympic team, and Olympic teams need support. Founder Mindset: Our team members all know they are at the very beginning of the journey we will take to capture the market. They go out of their comfort zones, out of their role definitions, and out of the norm to achieve our mission. When they have an idea for how things could be better, they jump into overdrive to test it. Transparency: Our team will share their wins and losses with the company overall, so we can all learn together. Efficiency where it counts: Our team members understand we aren t here to sell $1 for $0.80. We are here to deliver an efficient growth machine. "},"
{"company":" About Us Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you or gets appointments, your local government agency s operations line, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. ","role":" Your Mission We are regularly seeing new and interesting product use cases emerge. We are hiring someone to help us understand, weigh, and communicate them clearly. Because this will be our first product marketing hire defining and owning the entire approach you ll be reporting to the CEO and be a key partner to Growth, Product, Sales, and Customer Success. You will own the end-to-end positioning, packaging, and go-to-market success of our core phone product & integrated communications suite. You ll ensure every feature we ship reaches the right audience, with the right story, through the right channel and that the story lands. What You ll Actually Do Positioning & Messaging Develop and maintain differentiated positioning for each core use case Deliver 2 updated personas and refreshed customer messaging framework in your first 30 days. Launch & Enable Run GTM for every net-new feature or pricing change: define launch tiers, write launch briefs, own comms calendar Lead 1 Tier-1 launches per month (defined as features used by >20% of users or tied to upsell motion) Revenue & Sales Alignment Own product marketing inputs to sales playbooks, user lifecycle, sales training and cs enablement - reviewed biweekly with Sales and CS. Voice of Customer Talk to users in our ICPs and grow to understand them more than you understand yourself Partner with Customer Success and Research to generate 1 new customer case study per month Synthesize and conduct win/loss interviews monthly to feed roadmap prioritization & competitor battlecards or content Cross-Functional Leadership Run a weekly GTM sync (Growth, CS, Product) Provide PMM insights for roadmap planning (next 2 quarters) based on field intel and competitive shifts -> denoted by impact on changes to engineering prioritization What We re Looking For 4-7 years in product marketing, preferably in SMB or consumer SaaS with a self-serve checkout and lite-Sales motion. You ve shipped GTM for features tied to ARR, not just awareness. Comfortable & energized owning positioning for hardware and software products for consumer/very low tech audiences. Excellent writer and communicator with a bias for structured and clear thinking (show us a portfolio or sample launch plan if you can). You are great at talking to and building trust with highly cross-functional teams and people. Operator mindset: you care about what works, not just what sounds good. You care about speed and reducing time to impact as much as possible and are great at overcoming blockers. Self-aware, humble, yet dogged How We ll Measure Success Increased logo growth and reduced CPAs on target ICPs on more mature/lower noise channels Accelerated core feature adoption on target ICPs post conversion Sales/Growth product value alignment Messaging consistency across surfaces (site, demo, content collateral) Increased conversion rate from website traffic on target ICPs Total compensation with equity: $170k- $190k per year. 401(k) and health insurance included. Community Phone is a customer-obsessed, performance culture. We are here to deliver the most extraordinary experience for as many customers as we can in America. That comes with enormous pride as well as regular challenges. You will feel like you are pushing yourself, and you will be an author of our future. Therefore, we have a bias for ownership. Here are ways our current team exemplifies our company culture: Curiosity: Our team members double click obsessively, until they understand something enough to make a good decision. They don t take things for granted. They want to really understand the truth. Bias Toward Action: Our team members lean toward making change on their own, and then reporting the wins and losses back to the team. We don t wait for long alignment meetings to take action, unless the change would be hard to reverse. Run through two-way doors. Caring Mentality: Our team members deliver for our customers and our internal team. That does not mean things are comfortable always. It means that we strive to deliver a Disney-like experience for our customers. It means that we understand our team members are on an Olympic team, and Olympic teams need support. Founder Mindset: Our team members all know they are at the very beginning of the journey we will take to capture the market. They go out of their comfort zones, out of their role definitions, and out of the norm to achieve our mission. When they have an idea for how things could be better, they jump into overdrive to test it. Transparency: Our team will share their wins and losses with the company overall, so we can all learn together. Efficiency where it counts: Our team members understand we aren t here to sell $1 for $0.80. We are here to deliver an efficient growth machine. "},"
{"company":" Community Phone Community Phone is building the best phone for communities in America. We power your hair salon s business line, your auto-body shop s texting and booking, your local government s operations hotline, and even your mom s phone-on-her-computer. With over 20,000 customers today, we re on a mission to become the Square of community communications. Our ~80-person team spans 15 countries and is backed by Y Combinator Accelerator and its Continuity Fund. We re customer-obsessed: when a network outage hit, everyone from recruiters to engineers jumped on calls to help. If you thrive on impact and hustle, join us . ","role":" Your Mission As our Performance Marketing Manager , you ll single-handedly command our digital marketing stack end-to-end. Partnering with Product, Engineering, and Growth, you ll design, implement, launch, and optimize all of our digital marketing campaigns and user journeys to drive measurable results and exceptional experiences. Simply put, you ll steer our digital marketing roadmap from concept to conversion. What You ll Actually Do Performance Marketing Execution Own the digital marketing channels for our B2B and DTC products. You will take on everything from channel strategies and roadmapping down to execution of the campaigns and weekly optimization. Leverage data and analytics to inform bid strategies, audience segmentation, and creative approaches that enhance performance and efficiency. Collaborate with the Product Marketing Manager to test new positioning and messaging in an effort to drive rapid growth in our target ICPs and personas. MarTech Implementation & Data Coordination Ensure no data gap goes untracked implement and maintain GTM tags, Mixpanel events, GA4 goals, Hotjar heatmaps, and BI dashboards. Partner with Engineering to ensure lead flow is frictionless, lead attribution is accurate, and the necessary CRM properties are populating. Dive deep into data to find meaningful trends and insights, which fuel new opportunities and ideas Design Best-in-Class Digital Experiences Contribute to the design and execution of digital experience improvements, such as web design improvements, lead flow designs, and self-service capabilities. Collaborate with the product team to enhance and test landing page experiences and conversion paths. Embody a culture of testing by creating a scalable and repeatable experimental testing design framework to uncover key insights, inform future campaigns, and identify new digital opportunities. What We re Looking For 7+ years in hands-on performance marketing with deep technical chops (GTM, JS tagging). Analytics mastery: Mixpanel, GA4, Hotjar, SQL or low-code querying. Operator mindset: You obsess over every user event, every data point, and ship fast. Strong communicator: You turn complex data into clear action items for all relevant stakeholders. Nice-to-Have: experience in SaaS, B2B or telecom verticals; proficient in Next.js/React, HTML/CSS, and JavaScript debugging. How We ll Measure Success 100% Event Coverage: All core user actions instrumented within 30 days. 3%+ Site Yield Minimum: Ensure the right people come to the website and these people convert into buyers. 10% of Inbound Leads Checkout Online: Ensure people understand the product they are buying and can make a decision without sales. Team Enablement: Clear the path for our engineering, product, and product marketing teams to be able to do their best work. Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. "},"
As our Performance Marketing Manager , you ll single-handedly command our digital marketing stack end-to-end. Partnering with Product, Engineering, and Growth, you ll design, implement, launch, and optimize all of our digital marketing campaigns and user journeys to drive measurable results and exceptional experiences. Simply put, you ll steer our digital marketing roadmap from concept to conversion. What You ll Actually Do Performance Marketing Execution Own the digital marketing channels for our B2B and DTC products. You will take on everything from channel strategies and roadmapping down to execution of the campaigns and weekly optimization. Leverage data and analytics to inform bid strategies, audience segmentation, and creative approaches that enhance performance and efficiency. Collaborate with the Product Marketing Manager to test new positioning and messaging in an effort to drive rapid growth in our target ICPs and personas. MarTech Implementation & Data Coordination Ensure no data gap goes untracked implement and maintain GTM tags, Mixpanel events, GA4 goals, Hotjar heatmaps, and BI dashboards. Partner with Engineering to ensure lead flow is frictionless, lead attribution is accurate, and the necessary CRM properties are populating. Dive deep into data to find meaningful trends and insights, which fuel new opportunities and ideas Design Best-in-Class Digital Experiences Contribute to the design and execution of digital experience improvements, such as web design improvements, lead flow designs, and self-service capabilities. Collaborate with the product team to enhance and test landing page experiences and conversion paths. Embody a culture of testing by creating a scalable and repeatable experimental testing design framework to uncover key insights, inform future campaigns, and identify new digital opportunities. What We re Looking For 7+ years in hands-on performance marketing with deep technical chops (GTM, JS tagging). Analytics mastery: Mixpanel, GA4, Hotjar, SQL or low-code querying. Operator mindset: You obsess over every user event, every data point, and ship fast. Strong communicator: You turn complex data into clear action items for all relevant stakeholders. Nice-to-Have: experience in SaaS, B2B or telecom verticals; proficient in Next.js/React, HTML/CSS, and JavaScript debugging. How We ll Measure Success 100% Event Coverage: All core user actions instrumented within 30 days. 3%+ Site Yield Minimum: Ensure the right people come to the website and these people convert into buyers. 10% of Inbound Leads Checkout Online: Ensure people understand the product they are buying and can make a decision without sales. Team Enablement: Clear the path for our engineering, product, and product marketing teams to be able to do their best work. Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. "},"
As our Digital Marketing Specialist, you ll single-handedly command our digital marketing stack end-to-end. Partnering with Product, Engineering, and Growth, you ll design, implement, launch, and optimize all of our digital marketing campaigns and user journeys to drive measurable results and exceptional experiences. Simply put, you ll steer our digital marketing roadmap from concept to conversion. What You ll Actually Do Performance Marketing Execution Own the digital marketing channels for our B2B and DTC products. You will take on everything from channel strategies and roadmapping down to execution of the campaigns and weekly optimization. Leverage data and analytics to inform bid strategies, audience segmentation, and creative approaches that enhance performance and efficiency. Collaborate with the Product Marketing Manager to test new positioning and messaging in an effort to drive rapid growth in our target ICPs and personas. MarTech Implementation Data Coordination Partner with Engineering to ensure lead flow is frictionless, lead attribution is accurate, and the necessary CRM properties are populating. Dive deep into data to find meaningful trends and insights, which fuel new opportunities and ideas Design Best-in-Class Digital Experiences Collaborate with the product team to enhance and test new conversion paths. Embody a culture of testing by creating a scalable and repeatable experimental testing design framework to uncover key insights, inform future campaigns, and identify new digital opportunities. What We re Looking For 4+ years in hands-on performance marketing with deep expertise in Google Ads and Meta. Operator mindset: You obsess over every user event, every data point, and ship fast. Strong communicator: You turn complex data into clear action items for all relevant stakeholders. Nice-to-Have: experience in SaaS, B2B or telecom verticals. How We ll Measure Success Hit monthly revenue targets: Test and grow campaigns to hit monthly revenue milestones. Drive Checkout Online Growth: Ensure people understand the product they are buying and can make a decision without entering the sales funnel.
{"company":" Community Phone Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you, your local government agency s phone, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator, . We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose Join us on our mission to make it as simple and intuitive as possible for people people in organizations within our communities to communicate. ","role":" About the role Community Phone is on a mission to be the friendliest phone company in America. We provide reliable, no-fuss phone service to seniors, families, and customers across the U.S. without internet, contracts, or the runaround from traditional providers. Our B2C team is the front line of that mission. As a B2C Sales Representative, you ll be speaking directly with customers who are actively seeking a better phone solution. These are inbound calls no cold calling. You ll walk customers through their options, answer questions with patience and clarity, and close the sale with confidence. We re looking for people who care deeply about the customer experience and know how to close with empathy and professionalism. You will... Handle inbound sales calls from prospective residential customers Understand customer needs and guide them to the best solution Clearly explain product features, pricing, and setup process Submit and manage your number porting requests, including tracking your port tickets to ensure timely and accurate transfers Manage follow-ups and customer touchpoints as needed Stay up to date on product knowledge and industry trends to better serve customers Hit weekly sales goals with consistency. Be a trusted, human voice in a world of frustrating telecom. You are... Patient, empathetic, and easy to talk to Organized, focused, and goal-oriented Comfortable working remotely and independently Excited to be part of a fast-growing team with a mission Experience in phone-based or customer-facing sales is a plus, but not required Compensation $10,200/year base salary (paid bi-weekly) $850/month bonus when you hit quota Uncapped commission top performers regularly exceed targets and take home more High performers also have the opportunity to grow their base pay over time This is a full-time, performance-driven role with clear goals and strong support Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. "},"
As our Growth Marketing Manager , you ll own and operate our full-stack marketing engine end-to-end. From paid acquisition to attribution modeling, you ll run campaigns across Google Ads, Bing Ads, Meta Ads, and emerging channels designing ICP-focused audience strategies, adaptive bidding frameworks, and rapid A/B tests that drive revenue and LTV. You ll also translate performance data into compelling insights and strategic recommendations for our executive team, ensuring tracking integrity, attribution accuracy, and alignment with product and revenue goals. What You ll Do Executive Communication Reporting Translate Data into Strategy: Present key metrics and campaign insights in clear, concise narratives that align with business objectives. Tailor your language to a non-marketing, technical executive audience, focusing on how performance impacts product roadmap, customer experience, and revenue forecasts. Structured Cadence: Deliver daily, weekly, and/or monthly dashboards highlighting trends, anomalies, attribution shifts, ROI analysis, and experiment outcomes. Visual Storytelling: Use simple yet powerful visualizations funnel diagrams, attribution flowcharts, cohort trend lines to make complex data immediately understandable and actionable. Anticipate Technical Questions: Come prepared with clear explanations on tagging frameworks, offline conversion integrations, data pipelines, and algorithmic bidding logic. Collaborative Dialogue: Lead two-way discussions with executive stakeholders, surfacing risks and opportunities while refining next steps with clear recommendations and ownership. Full-Stack Campaign Leadership End-to-End Channel Ownership: Own strategy and daily execution across Google Ads, Bing Ads, Meta Ads, and new acquisition channels, ensuring they hit ROI and revenue targets. Precision Audience Targeting: Build high-intent ICP segments using lookalikes, exclusions, and behavioral data to drive qualified leads and reduce wasted spend. Adaptive Bidding Frameworks: Launch and manage bid strategies (manual CPC, tCPA, tROAS) that balance short-term performance with long-term LTV. Performance Analysis Rapid Iteration: Monitor KPIs daily, diagnose anomalies (e.g., CPA spikes, quality score drops), and drive A/B testing across creative, landing pages, and offers. Cross-Functional Alignment: Collaborate with Product, Growth, and Engineering to align campaign timing with feature releases, promos, and seasonal pushes. Tracking Attribution Mastery Audit and resolve tracking gaps across platforms and devices. Maintain offline conversion integrations (CRM, call-center, in-person) into ad platforms. Partner with Engineering to ensure clean data pipelines, accurate attribution, and real-time lead flow into CRM systems. What We re Looking For 5+ years in performance/growth marketing with proven channel ownership (Google Ads, Meta). Full-stack marketing operator: You work across strategy, execution, analysis, and tooling. Strong communicator: You turn complex data into clear action for stakeholders at all levels. Nice-to-Have: experience in SaaS, B2B or telecom verticals. How We ll Measure Success Hit monthly revenue targets: Test and grow campaigns to hit monthly revenue milestones. Drive Checkout Online Growth: Ensure people understand the product they are buying and can make a decision without entering the sales funnel.
{"company":" About Us Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you or gets appointments, your local government agency s operations line, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. ","role":" Your Mission We re seeing new and interesting product use cases emerge regularly and we re looking for someone to help us understand, weigh, and communicate them clearly. As our first dedicated product marketing hire, you ll define and own the function from the ground up. Reporting directly to the CEO, you ll be a key partner to Growth, Product, Sales, and Customer Success. You ll own the end-to-end positioning, packaging, and go-to-market success of our core phone product and integrated communications suite. You ll ensure every feature we ship reaches the right audience, with the right message, through the right channel and that the story lands. What You ll Actually Do Positioning & Messaging Develop and maintain differentiated positioning for each core use case Deliver two updated personas and a refreshed messaging framework within your first 30 days Launch & Enablement Run GTM for every new feature or pricing change: define launch tiers, write launch briefs, own the comms calendar Lead one Tier-1 launch per month (features used by >20% of users or tied to upsell motion) Revenue & Sales Alignment Own product marketing inputs to sales playbooks, user lifecycle, sales training, and CS enablement reviewed biweekly with Sales and CS Voice of the Customer Talk to users in our ICPs and grow to understand them deeply Partner with CS and Research to generate one new customer case study per month Conduct win/loss interviews monthly to inform roadmap prioritization and competitive content Cross-Functional Leadership Run a weekly GTM sync with Growth, CS, and Product Provide insights for roadmap planning (next two quarters), especially as they relate to competitive shifts or field learnings that influence prioritization What We re Looking For 4-7 years in product marketing, ideally in SMB or consumer SaaS with a self-serve checkout and light-touch sales motion Experience shipping GTM for features tied to revenue impact not just awareness Comfortable owning positioning for both hardware and software products serving low-tech audiences Excellent communicator and structured thinker bonus if you can share a portfolio or sample launch plan Strong collaborator with an operator mindset: you focus on outcomes, prioritize speed, and work through blockers Humble, self-aware, and persistent How We ll Measure Success Increased logo growth and reduced CPA on target ICPs through maturing channels Accelerated feature adoption post-conversion for key ICPs Strong alignment between product value and sales/growth messaging Consistent messaging across key surfaces (site, demo, content) Improved conversion from site traffic to qualified leads among target ICPs Total compensation with equity: $145k- $175k per year. 401(k) and health insurance included. Community Phone is a customer-obsessed, performance culture. We are here to deliver the most extraordinary experience for as many customers as we can in America. That comes with enormous pride as well as regular challenges. You will feel like you are pushing yourself, and you will be an author of our future. Therefore, we have a bias for ownership. Here are ways our current team exemplifies our company culture: Curiosity: Our team members double click obsessively, until they understand something enough to make a good decision. They don t take things for granted. They want to really understand the truth. Bias Toward Action: Our team members lean toward making change on their own, and then reporting the wins and losses back to the team. We don t wait for long alignment meetings to take action, unless the change would be hard to reverse. Run through two-way doors. Caring Mentality: Our team members deliver for our customers and our internal team. That does not mean things are comfortable always. It means that we strive to deliver a Disney-like experience for our customers. It means that we understand our team members are on an Olympic team, and Olympic teams need support. Founder Mindset: Our team members all know they are at the very beginning of the journey we will take to capture the market. They go out of their comfort zones, out of their role definitions, and out of the norm to achieve our mission. When they have an idea for how things could be better, they jump into overdrive to test it. Transparency: Our team will share their wins and losses with the company overall, so we can all learn together. Efficiency where it counts: Our team members understand we aren t here to sell $1 for $0.80. We are here to deliver an efficient growth machine. "},"
{"company":" Community Phone Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you or gets appointments, your local government agency s operations line, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. ","role":" About the role We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role. You will... Track customer concerns, identifying trends, and driving calls Work Cross-Functionally to remove customer obstacles Ensure every customer has an extraordinary experience Understand why customers wish to cancel and working on solutions to keep customers satisfied Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues You are... Calm Under Pressure , excellent at establishing rapport, and comfortable chatting with a variety of people Kind to your core Able to Adapt quickly to change Excellent in both Verbal and Written English Communication skills A Skilled Multitasker and Organizational by nature Experience with Zendesk, Hubspot or similar technology Compensation: We are hiring globally and paying $6/hour as a base salary with additional commission potential Shifts : Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency in everything . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. "},"
{"company":" Community Phone Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you, your local government agency s phone, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose Join us on our mission to make it as simple and intuitive as possible for people people in organizations within our communities to communicate. ","role":" Why Join Us Now, were looking for our first Head of Marketing to take the reins, own the function, and shape how the world experiences our brand. If youre excited about building from zero, driving growth at scale, and having a massive seat at the table this is your moment. What You ll Own Build and Lead the Function Architect our full marketing strategy across growth, brand, product marketing, content, and comms. Build an early world-class marketing team hire and scale a small group of marketers with extreme ownership. Own key KPIs across payback periods and growth rate. Define the Brand Lead development of our brand narrative, tone, and identity both strategically and creatively. Make us unforgettable in a crowded space. Ensure a consistent, high-impact presence across all channels and touchpoints. Drive Growth Launch and scale multi-channel acquisition strategies from paid to organic to lifecycle. Own and optimize our two primary performance metrics like payback period and MRR growth MoM alongside secondary metrics like CAC, CAC:3yr LTV, online site conversion, and contribution to pipeline. Run fast, smart experiments and double down on what works. Be a Strategic Partner Collaborate closely with founders, product, and sales on GTM planning, product launches, and market strategy. Influence core business and product decisions through deep customer and market insight. Represent marketing at the leadership table, helping steer the company s trajectory. Who You Are 7 10+ years of experience in marketing, with 3+ years in a leadership role at a high-growth startup. Proven track record scaling marketing functions from 0 1 many. Deep experience across demand gen, brand building, product marketing, self-serve online buying, and product-led growth. Strategic thinker with strong executional instincts you know when to zoom out and when to roll up your sleeves. Data-driven but brand fluent you believe performance and storytelling are both essential. Possesses a prodigious self-awareness and intellectual humility. Internally as a company we are seeking truth and externally we are selling. A technology or internet native marketer. We are a strong engineering culture and your ability to build trust with, and leverage, engineers is an important leading indicator for your success. Experience hiring and managing a high-performing team, ideally in fast-paced, low- structure, early-stage environments. Experienced marketing technology products to nontechnical audiences, hardware or software Obsessive and obsessed with winning What We Offer A high-leverage, high-visibility leadership role with a seat at the table. Significant equity you ll share in the value you help create. Budget and backing to build your dream team and tech stack. A culture of deep ownership, speed, transparency, and kind ambition. Competitive salary, remote work, and full benefits. Let s Build the Next Category-Defining Company If you re ready to build something legendary with real ownership, insane upside, and creative freedom we d love to hear from you. Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. Compensation Total compensation $180K - $220K + Equity: 0.2%-0.5% is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location. "},"
{"company":" Community Phone Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you, your local government agency s phone, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator . We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as simple and intuitive as possible for people people in organizations within our communities to communicate. ","role":" About the role We believe great content is a superpower. As our first Content Marketing Manager , you ll define our editorial voice, shape our narrative, and build a content engine that drives awareness, engagement, and trust at scale. This is a hands-on, high-visibility role reporting directly to the CEO. You ll collaborate across product, sales, customer support, and leadership to surface meaningful stories and transform them into resonant content across the funnel. Youll own... Content Strategy Define and evolve our content marketing roadmap across web, email, social, thought leadership, and more. Build a system to consistently produce and scale high-impact content, from product launches to case studies to category-defining ideas. Editorial Execution Write and edit compelling, high-quality content that clarifies our value, tells our story, and inspires our audience. Translate complex product or industry concepts into accessible narratives for technical and non-technical audiences alike. Ghostwrite for the CEO and other execs turning ideas into thought pieces, keynote outlines, and LinkedIn-ready content. Distribution SEO Develop a smart distribution plan to get our content in front of the right people across channels and communities. Own our organic content growth through modern SEO strategies, internal linking, and experimentation. Brand Voice Tone Craft and maintain a clear, confident, and consistent voice across all touchpoints from blog to byline to billboard. Build our content guidelines so anyone writing on our behalf sounds unmistakably like us. Analytics Optimization Set KPIs, measure performance, and continuously refine our content based on data and feedback. Know what works and double down on it. Y ou are... Have 4 8 years of experience in B2B content marketing, ideally at a high-growth tech company. Can show a portfolio of thoughtful, strategic content you ve written blog posts, case studies, newsletters, and perhaps even scripts or decks. Know how to balance storytelling and strategy you think in brand and in pipeline. Are comfortable operating at both 30,000 ft and 3 inches you can set a vision and roll up your sleeves to get it done. Thrive in an early-stage environment : ambiguity energizes you, you are obsessed, and you default to action. Understand how to write for humans , not just algorithms but you still know your way around an H1 tag, search intent, google search console. And specifically, the humans that are our customers! Why This Role Matters This isn t just another marketing seat it s a foundational hire. You ll play a pivotal role in defining how the world sees us. You ll shape our voice, grow our audience, and help position us as a category leader. And you ll do it alongside a team that values clarity, craft, and ambition. And at least at the start, you ll be reporting to our CEO directly. Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. "},"
Data Service Support Execute SQL queries and create reports for internal stakeholders across all departments Build and maintain dashboards that teams actually use and trust Support other members of the company who are learning SQL (a new requirement for anyone in management, marketing, or design) Provide rapid-fire analysis to support decision-making across growth, product, and operations Ensure data quality and consistency across our reporting ecosystem Strategic Analysis Insights Go beyond the initial ask when someone requests a simple metric, youll dig deeper to understand the whyand what if Identify patterns and trends that others miss, turning routine requests into strategic opportunities Proactively surface insights about customer behavior, product usage, and business performance Present findings in clear, actionable formats that drive immediate business decisions Cross-Functional Partnership Partner closely with Engineering to understand feature adoption and user engagement Support Marketing with campaign performance analysis and customer segmentation Enable Sales and Customer Success with data-driven customer insights Collaborate with leadership on strategic initiatives and business planning
You will be the first into this function. We do not have fancy lifecycle tools. We will not block testing so that we can go through a long implementation period with some new tool. Instead, we have remarkable engineers who can build whatever you imagine. You are excited about that scrappiness, rather than feel like your hands are tied. The basics: 4+ years of lifecycle/CRM marketing experience Experience in small business or consumer subscription. Bonus if it s in our segments SQL knowledge or an eagerness to undergo our (mandatory) SQL bootcamp Exceptional written English Eagerness to speak directly to customers Experience being very early in a function (total marketing department of