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Customer Support Representative

0 - 2 years

1 - 2 Lacs

Solan

Posted:11 hours ago| Platform: Naukri logo

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Skills Required

Customer Support Representative Excel Networking Focus Manager Technology Customer support MOM Customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

{"company":" Community Phone
Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you or gets appointments, your local government agency s operations line, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.
","role":"

About the role
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.

You will...

  • Track

     customer concerns, identifying trends, and driving calls

  • Work Cross-Functionally

     to remove customer obstacles

  • Ensure

     every customer has an extraordinary experience

  • Understand

     why customers wish to cancel and working on solutions to keep customers satisfied

  • Listen

     for opportunities to

    Upsell

     our customers on additional products and services that will save them money and solve their issues

You are...

  • Calm Under Pressure

     , excellent at establishing rapport, and comfortable chatting with a variety of people

  • Kind

     to your core

  • Able to Adapt

     quickly to change

  • Excellent

     in both

    Verbal

     and

    Written English Communication

     skills

  • A Skilled Multitasker

     and

    Organizational

     by nature

  • Experience

     with Zendesk, Hubspot or similar technology

Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential

Shifts

:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value

Curiosity

 and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything

 . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a

Bias Toward Action

 is essential for achieving our goals and delivering exceptional results to our customers.

We strive for

Transparency

 and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a

Founder Mindset

 , were able to achieve our goals and create exceptional products.

We value a

Caring Mentality

 . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
"},"

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