Chief Business Officer

Role Summary:

We are seeking a dynamic and strategic leader to oversee and drive the overall performance of our retail business, currently operating 30+ exclusive Apple Premium Partner stores across East India. The Business Head will be responsible for steering operational excellence, optimising processes, building strong teams, and achieving business growth and profitability targets.

Key Responsibilities:

Operational Excellence:

a) Ensure all retail operations are executed efficiently, cost-effectively, and in alignment with company objectives.

b) Establish and implement best-in-class systems, processes, and operational standards across stores.

Team Leadership & People Development:

a) Build and mentor a high-performing front-end (sales) and back-end (support) team across the retail network.

b) Oversee and guide the work of key executives to ensure smooth and cohesive business operations.

Store Performance & Expansion Strategy:

a) Drive like-to-like store growth through innovative retail strategies, merchandising, and customer experience enhancements.

b) Identify and evaluate new market opportunities for expansion and support successful store launches.

Business Planning & Target Achievement:

a) Develop annual business plans and performance projections aligned with organizational goals.

b) Ensure achievement of sales targets, profitability metrics, and operational KPIs.

Compliance & Risk Management:

a) Ensure all operations are legally compliant and aligned with statutory and regulatory requirements.

b) Proactively manage business risks, store audits, and legal frameworks.

Preferred candidate profile

• Experience:

  15+ years of progressive leadership experience in retail operations, preferably in premium or tech-focused retail chains. Prior exposure to Apple or similar global lifestyle/technology brands is highly desirable.

• Proven Track Record:

  Demonstrated success in managing multi-store operations, driving revenue growth, scaling teams, and delivering operational excellence.

• Leadership & People Skills:

  Strong leadership, mentoring, and cross-functional team-building abilities. Able to lead diverse teams across functions and geographies with a hands-on yet strategic approach.

• Strategic Thinking:

  Ability to translate organisational goals into actionable business plans. Comfortable making high-stakes decisions in dynamic, competitive environments.

• Customer-Centricity:

  Deep understanding of premium customer experience and retail excellence. Passionate about brand integrity and customer satisfaction.

• Analytical & Tech-Savvy:

  Data-driven mindset with experience in using analytics tools, retail dashboards, and ERP/CRM systems for performance management.

• Educational Background:

  MBA or equivalent preferred, with specialisation in Retail Management, Marketing, or Business Strategy being a plus.

• Cultural Fit:

  Entrepreneurial, growth-oriented mindset with strong ownership and alignment to the high standards and values of the Apple Premium Partner ecosystem.