Chat Support Representative

0 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Experiences: 0- 6 months

Educational Qualification: Any Graduate

Vacancy: 15

Location: Aundh, Pune

Salary: As per last drawn

Company Profile: www.binated.com


Job Responsibilities

– Strong command over written English (grammatically correct written English)

– Customer Support – Assist the customer process and solve Customer queries via email/chat/calls.

– Ensuring customer satisfaction through prompt responses and query resolution

– Coordinate with the internal team for issue resolving & coordination with customer

– To ensure that tasks are completed daily and in a timely manner

– Respond to customers in tickets issues, follow-ups, etc.

– Should be well versed with MS Office


Mandatory Requirements

  • Should be ready to work in Night shifts and 5 days working.
  • Should be ready to Work from Office


Soft Skills:

  • Excellent verbal and written communication skills
  • Should possess prioritizing and organizing skills
  • Logical and reasoning abilities to take right decisions to resolve customer’s issues.
  • Result oriented who can drive towards stringent targets.
  • Passion for Customer Services and enhancing customer experience
  • Should be punctual and responsible with work

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