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Jebelz
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Chat Support Executive

Chat Support Executive

2 years

|

3 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

chat support tracking navigation research resolve crm logistics service communication grammar multitasking software zendesk salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Provide exceptional customer support via live chat and email, addressing inquiries related to orders (tracking, returns, exchanges), product details, website navigation, and promotions.
Manage a high volume of customer interactions while maintaining speed, accuracy, and a positive, professional tone.
Identify, research, and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams when necessary.
Document and log all customer interactions and feedback accurately in our CRM system.
Collaborate with logistics, warehouse, and product teams to ensure seamless customer experiences.

Qualifications

Proven experience in a customer service role, preferably within an E-commerce environment.
Excellent written communication skills with a strong command of grammar and ability to compose clear, concise, and professional responses.
Strong multitasking abilities—must be able to handle multiple chat sessions simultaneously while managing email queue.
Proficiency with CRM software (e.g., Zendesk, Salesforce) and live chat platforms.
High school diploma or equivalent; some college experience.

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

Cell phone reimbursement

Application Question(s):

Can you join immediately ?
What is your current CTC ?

Experience:

Chat Support: 2 years (Required)

Work Location: In person

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