Key Responsibilities Provide exceptional customer support via live chat and email, addressing inquiries related to orders (tracking, returns, exchanges), product details, website navigation, and promotions. Manage a high volume of customer interactions while maintaining speed, accuracy, and a positive, professional tone. Identify, research, and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams when necessary. Document and log all customer interactions and feedback accurately in our CRM system. Collaborate with logistics, warehouse, and product teams to ensure seamless customer experiences. Qualifications Proven experience in a customer service role, preferably within an E-commerce environment. Excellent written communication skills with a strong command of grammar and ability to compose clear, concise, and professional responses. Strong multitasking abilities—must be able to handle multiple chat sessions simultaneously while managing email queue. Proficiency with CRM software (e.g., Zendesk, Salesforce) and live chat platforms. High school diploma or equivalent; some college experience. Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Cell phone reimbursement Application Question(s): Can you join immediately ? What is your current CTC ? Experience: Chat Support: 2 years (Required) Work Location: In person
Key Responsibilities Provide exceptional customer support via live chat and email, addressing inquiries related to orders (tracking, returns, exchanges), product details, website navigation, and promotions. Manage a high volume of customer interactions while maintaining speed, accuracy, and a positive, professional tone. Identify, research, and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams when necessary. Document and log all customer interactions and feedback accurately in our CRM system. Collaborate with logistics, warehouse, and product teams to ensure seamless customer experiences. Qualifications Proven experience in a customer service role, preferably within an E-commerce environment. Excellent written communication skills with a strong command of grammar and ability to compose clear, concise, and professional responses. Strong multitasking abilities—must be able to handle multiple chat sessions simultaneously while managing email queue. Proficiency with CRM software (e.g., Zendesk, Salesforce) and live chat platforms. High school diploma or equivalent; some college experience. Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Cell phone reimbursement Application Question(s): Can you join immediately ? What is your current CTC ? Experience: Chat Support: 2 years (Required) Work Location: In person
Key Responsibilities: Finance Management: Strategic Financial Planning: Develop and implement financial strategies, forecasts, and long-term business plans to support the company's growth objectives. Financial Analysis & Reporting: Prepare accurate and timely financial reports, including monthly, quarterly, and annual statements, budget vs. actuals analysis, and key performance indicators (KPIs). Financial Consulting: Act as a trusted advisor to senior management, providing insightful analysis and recommendations on financial performance, resource allocation, and business decisions. Cash Flow Management: Monitor and manage the company's cash flow, ensuring adequate liquidity for operational needs and investment opportunities. Risk Management: Identify and mitigate financial risks, ensuring compliance with all relevant regulations and standards. Capital Raising: Investor Relations: Lead the process of raising capital from Venture Capitalists (VCs), angel investors, or other business investors. Pitch Deck & Financial Modeling: Develop compelling financial models, valuation analyses, and pitch decks to attract potential investors. Due Diligence: Manage the due diligence process, providing all necessary financial information and documentation to prospective investors. Negotiation & Closing: Lead negotiations on funding terms and agreements, working closely with legal counsel to close investment rounds successfully. Accounts & Bookkeeping: Zoho Bookkeeping: Oversee and manage all aspects of bookkeeping using Zoho, ensuring accuracy and integrity of financial data. General Ledger Management: Maintain and reconcile the general ledger, accounts payable, and accounts receivable. Expense Management: Implement and monitor expense policies and procedures, ensuring all expenditures are properly authorized and recorded. Tax & Compliance: Ensure timely and accurate filing of all tax returns and compliance with local, state, and national financial regulations. Audit Preparation: Coordinate and prepare for internal and external audits. Qualifications: Education: Bachelor's degree in Finance, Accounting, or a related field. An MBA or professional certification (CPA, CFA) is a significant plus. Experience: [Specify number] years of progressive experience in finance and accounting, with a proven track record of managing financial operations and successful capital raising. Zoho Expertise: Strong working knowledge and hands-on experience with Zoho for bookkeeping and financial management. Strategic Acumen: Demonstrated ability to provide strategic financial advice and consultation to management. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex financial information clearly and concisely to both internal and external stakeholders. Analytical Skills: Exceptional analytical and problem-solving abilities. Proactive & Self-Starter: A proactive and results-oriented individual who can work independently and as part of a team. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Experience: Financial services: 2 years (Required) Work Location: In person