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Artech Infosystems Private Limited
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Chat Support Executive

Chat Support Executive

Artech Infosystems Private Limited

1 - 6 years

1 - 5 Lacs

hyderabad telangana india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

problem solving patience time management customer service typing speed multitasking active listening technical knowledge communication attention to detail

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for a Chat Support Executive to join our team. The ideal candidate should have 1-6 years of experience in a similar role and possess excellent communication skills. As a Chat Support Executive, you will be responsible for providing customer support through various chat channels, including live chat, email, and social media. You will work closely with the customer service team to ensure customer satisfaction and retention.

Responsibilities

Respond to customer queries and complaints through various chat channels in a timely and professional manner
Identify customer needs and provide appropriate solutions and recommendations
Collaborate with the customer service team to ensure customer satisfaction and retention
Maintain accurate records of customer interactions and transactions
Stay up-to-date with product and service information and promotions
Provide feedback and suggestions to improve customer support processes and systems

Skills and Qualifications

Bachelor's degree in any field
1-6 years of experience in a similar role
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making skills
Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously
Familiarity with CRM software and chat support tools
Customer-centric mindset with a strong focus on customer satisfaction
Ability to work in a team environment and collaborate with cross-functional teams
Flexibility to work in shifts and weekends, if required

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Chat Support Executive