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Chat Support Executive

Chat Support Executive

TALENTMATE

1 - 5 years

0 Lacs

navi mumbai maharashtra

Posted:21 hours ago| Platform: Shine logo

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Skills Required

customer support communication skills chat support problemsolving crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Chat Support Executive, you will be a crucial member of the customer support team, responsible for providing accurate information and solutions to customer queries through chat. Your exceptional communication skills and problem-solving abilities will be key in ensuring customer satisfaction. Key Responsibilities: - Promptly responding to customer inquiries via chat platform. - Understanding customer needs and providing appropriate solutions or guidance. - Maintaining professionalism with clients and escalating priority issues when necessary. - Documenting customer interactions and updating management on concerns raised. - Assisting in developing customer support content like FAQs. - Working towards meeting and exceeding support metrics and performance goals. - Providing information on product features, pricing, and technical assistance. - Monitoring and following up on pending tickets for closure. - Collaborating with team members to enhance customer experience. - Analyzing customer feedback to improve services. Qualifications Required: - High school diploma or equivalent; higher education preferred. - Proven customer support or client service experience. - Strong verbal and written communication skills in English. - Ability to multitask and prioritize in a fast-paced environment. - Familiarity with CRM systems is advantageous. - Technical or product knowledge is a plus. - Problem-solving skills and critical thinking abilities.,

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Chat Support Executive