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Home
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Jobs in mohali
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Skyway Solution
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chat process

chat process

Skyway Solution

0 - 5 years

|

0 - 5 Lacs

mohali punjab india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

communication skills problem-solving customer-focused analytical skills computer skills resolve issues customer satisfaction

Work Mode

On-site

Job Type

Full Time

Job Description

Chat Process Associate

Roles and Responsibilities

Respond to customer inquiries and resolve issues promptly and accurately via live chat.
Provide comprehensive information and support regarding products, services, and policies.
Maintain a high level of professionalism and customer satisfaction during all interactions.
Document all chat interactions and resolutions accurately in the system.
Identify and escalate complex issues to the appropriate internal teams for further resolution.
Adhere to all company guidelines, policies, and quality standards.
Continuously learn and stay updated on product knowledge and service updates.
Collaborate with team members to share insights and improve overall chat support processes.

Skills Required

Excellent written communication skills, with strong grammar and spelling.
Ability to type quickly and accurately.
Strong problem-solving and analytical skills.
Customer-focused with a patient and empathetic approach.
Ability to multitask and navigate multiple systems simultaneously.
Proficiency in using computers and navigating online platforms.
Ability to work independently and as part of a team.
Adaptability to a fast-paced and evolving work environment.
Prior experience in a customer service role, especially in chat support, is a plus.

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