Chat & Non-Voice Process Professional

0 - 5 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide exceptional customer service through chat and non-voice processes.
  • Work effectively in a team environment to achieve common goals.
  • Utilize problem-solving skills to address complex customer complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Continuously update knowledge of products and services to provide accurate information.

Job Requirements

  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a dynamic and rapidly changing environment is required.
  • Strong problem-solving and analytical skills are necessary.
  • Proficiency in using computer applications and software is expected.
  • Ability to work independently and as part of a team is crucial.
  • Strong attention to detail and organizational skills are vital.

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