Change Management

Why this job matters

The overall objective of the Change Management - Associate is to update the tool and coordinate with all stakeholders - where the role is in the bid/requested/approved. Standardised processes and procedures are used for efficient and prompt handling of changes. All changes to service assets and configuration items are recorded in the Configuration Management Database (CMDB).

What you’ll be doing

• To apply a structured methodology and lead change management activities.
• Assess the change impact.
• Owns the change ticket from the time it is raised through closure.
• Complete change management assessments.
• Create change management strategy.
• Identify, analyse, and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Consult and coach project teams.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Validate the end user impact and precautions to manage the worst-case scenario if happening with a proper back out plan.
• Acting as point of escalation for day-to-day schedule slips as required to bring the change back to schedule.
• Concluding Change meeting(s), where affected parties as notified those changes are schedule, approved, rejected, etc.
• Reviewing failed and cancelled changes to identify the cause for the failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved/addressed by the appropriate individuals.
• Ensuring required business and technical assessment information are updated.
• Ensuring all documents required for getting a Change fully approved, are updated in the change. Similarly, for the successful closure of the Change.
• Communicating indecencies and deficiencies related to the process to the process owner.
• Monitor that change records are closed within criteria.
• Monitor those problems encountered during the implementation of a change are properly documented in the change records.

The skills you’ll need

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation. Building for the future
I build diverse future-ready teams where all individuals can be at their best.