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Capgemini
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Change Management

Change Management

Capgemini

4 - 12 years

0 Lacs

maharashtra

Posted:5 days ago| Platform: Shine logo

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Skills Required

bmc remedy risk assessment communication skills itil change management processes itsm tools like servicenow cherwell

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Change Manager at Capgemini, you will play a crucial role in managing and coordinating the lifecycle of standard, emergency, and normal changes. Your responsibilities will include reviewing change requests, scheduling approved changes, ensuring adherence to change management policies, maintaining accurate records in ITSM tools, assisting in post-implementation reviews, and supporting audits and compliance reporting related to change activities. Key Responsibilities: - Manage and coordinate the lifecycle of standard, emergency, and normal changes. - Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. - Schedule and communicate approved changes to relevant stakeholders. - Ensure adherence to change management policies and SLAs. - Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). - Assist in post-implementation reviews and document lessons learned. - Support audits and compliance reporting related to change activities. Qualifications Required: - 4 - 12 years experience as Change manager - Strong understanding of ITIL Change Management processes. - Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. - Ability to assess risk and impact of changes in complex IT environments. - Excellent coordination, documentation, and communication skills. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini brings a strong heritage of over 55 years in unlocking the value of technology for its clients. Emphasizing ITIL-based service management practices, Capgemini offers an inclusive culture, strong support system, and opportunities for career growth and global exposure. Working at Capgemini provides the chance to deepen expertise in ITSM, incident/problem/change management, and service delivery governance while being part of cutting-edge cloud IT infra technology projects.,

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Capgemini

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Change Management