Job
Description
Job purpose EY is a global leader in Assurance, Tax, Consulting, Strategy and Transaction Services. We develop, implement, and integrate our services, solutions, products, and people expertise to better serve our clients and build a better working world. The People Advisory Services (PAS) is a sub service line of Tax focused on people management, assisting our clients in global mobility, HR/mobility transformation, reward management and much more. The working world is changing faster than at any time before. Entire industries are disrupted, and companies need to think strategically and embrace change or be left behind. EY Global Delivery Services (GDS) is a dynamic and truly global delivery network playing a vital role in EYs All In strategy. The PAS team at GDS works side-by-side with the firm's partners, clients, various subject matter experts and technology team in developing domain-led, technology enabled services and solutions that enhance value, improve efficiencies, and enable our people, business and clients with disruptive and market leading services and products. We are currently seeking an experienced Change management and Learning Specialist within the GDS Strategic Transformation Team. The candidate will work closely with Business Initiative Leaders and Engagement Leads across the organization in managing various deliverables. The role also involves establishing, maintaining, and strengthening stakeholder relationships. Key Responsibilities: Produce high quality deliverables for change and learning transformation projects, serving both GDS and wider global network. Focus areas include change management, learning and development, and design related activities for RFP, RFIs, as well as flagship and strategic meetings/events. Act as a key contributor in change and/or learning workstreams within transformation projects, aiming to surpass client and stakeholder expectations. Facilitate initial discussions on change and/or training with key stakeholders developing tailored recommendations that translate business requirements into effective change and/or learning interventions. Generate actionable deliverables for various components of change management and learning. Develop high quality training content across multiple modalities, aligning with stakeholder agreements. Design and develop behavioural interventions to support clients in executing change activities, thereby accelerating adoption and fostering a culture of change. Create change and learning tools and accelerators to support internal team members in future engagements. Utilize authoring tools such as Articulate Storyline, Rise, Captivate, Vyond, etc., and establish expertise in one or more of these tools. Lead discussions with clients/stakeholders to understand design requirements, propose options, communicate design intent, and advocate for user needs. Support development of thought leadership collaterals, techniques, and methodologies to enhance market activation of solutions, change management, and broader capability within the practice. Independently add value to clients by leveraging strong skills in instructional design, content writing, training tools, training needs analysis, and change management. Apply consulting best practices and techniques in all work endeavours. Preferred Skills and Characteristics: Strong presentation skills coupled with conceptual, critical, and consultative thinking abilities. High levels of integrity, energy, agility, adaptability and work ethic. Proven experience in cross-functional collaboration and the capacity to work effectively both independently and as part of diverse teams in a dynamic, global setting. Experience in supporting a range of learning lifecycle activities. Experience in a change management role with an understanding of the purpose of change, necessary communication, change impact, stakeholder management, and engagement to drive project objectives. Excellent working knowledge of MS Office Applications, including Word, Project, Excel, and PowerPoint. A commitment to knowledge sharing and fostering a learning environment among peers. Appropriate knowledge with Adobe Suite (specifically Photoshop, Illustrator, InDesign, Animate and After Effects) and other relevant design software. Experience in learning design and content development, utilizing instructional design techniques to facilitate change programs.
