Centre Manager Cum Councilor

Job Role: Centre Manager cum Admission Counselor

Company: ICA Edu Skills Pvt. Ltd.
Department: Training & Education
Location: Gandhinagar
Reporting To: Centre Director

1. Job Overview

The Centre Manager cum Admission Counselor is responsible for managing overall centre operations while driving student admissions. This role involves overseeing daily activities, ensuring smooth academic delivery, meeting admission targets, maintaining centre discipline, and providing guidance to prospective students regarding courses and career opportunities.

2. Key Responsibilities

A. Centre Management

• Supervise day-to-day operations of the centre.
• Ensure smooth functioning of batches, faculties, and support staff.
• Monitor student attendance, batch scheduling, classroom rotations, and faculty allocation.
• Maintain centre discipline, hygiene, and infrastructure.
• Ensure compliance with company policies and academic standards.
• Maintain MIS reports, centre performance data, and daily operational documentation.
• Coordinate with the HO/Regional Office for academic, placement, and administrative requirements.

B. Admission Counseling

• Handle walk-ins, enquiries, and leads generated through various marketing channels.
• Counsel students and parents on ICA courses, career paths, and job opportunities.
• Conduct one-to-one counseling sessions, tele-counseling, and follow-ups to convert enquiries into admissions.
• Explain course details, fees, duration, job assistance, and certification structure.
• Maintain database of leads, follow-ups, and conversions in CRM/MIS.
• Participate in admission drives, events, seminars, and tie-ups with schools/colleges.

C. Sales & Target Achievement

• Achieve monthly and quarterly admission targets.
• Support marketing activities to increase footfall and lead generation.
• Track and improve conversion ratios.
• Suggest local promotional activities to boost admissions.

D. Student & Batch Management

• Ensure timely commencement of batches.
• Monitor student feedback and resolve grievances.
• Coordinate with faculty for academic delivery and assessments.
• Track student progress, exam schedules, and certification processes.

E. Placement Coordination

• Coordinate with the placement team to ensure interviews for trained students.
• Collect placement feedback and track placed candidates.

3. Required Skills & Competencies

• Strong communication & counseling skills.
• Sales orientation with ability to achieve targets.
• Centre management & leadership qualities.
• Good knowledge of MS Office, CRM, and reporting.
• Problem-solving, multi-tasking, and decision-making skills.
• Customer-centric and student-friendly approach.

4. Qualifications

• Graduate in any discipline (MBA preferred).
• 2–5 years of experience in education counseling or centre management (preferable).
• Prior experience in vocational training/skill development institutes is an added advantage.

5. Key Performance Indicators (KPIs)

• Admission conversions & target achievement.
• Batch utilization & student satisfaction.
• Centre audit scores and operational efficiency.
• Revenue generation & enquiry-to-admission ratio.
• Student placement success (if applicable).

Job Type: Full-time

Pay: ₹17,000.00 - ₹30,000.00 per month

Work Location: In person