Centre Head (Hospital Experience- Male)

Job Title: Centre Head

Location: Chennai(Omr,Madipakkam,Tambaram,Urapakkam,Vadapalani,Kanchipuram,Vellore)
Department: Operations
Experience: 2-4 years (Healthcare operations, preferably in IVF/fertility sector)

Job Summary:

The Centre Head will be responsible for the overall management, administration, and operations of the IVF Centre. This includes ensuring high-quality patient care, regulatory compliance, business growth, operational efficiency, and effective team leadership. The role demands a strong understanding of healthcare operations, patient-centric service, and business development in the fertility sector.

Key Responsibilities:Operational Management:

• Oversee day-to-day operations of the IVF centre, ensuring smooth clinical and administrative functions.
• Coordinate with medical, nursing, embryology, and support teams to maintain high standards of care.
• Ensure adherence to SOPs, protocols, and regulatory standards (PCPNDT, NABH, etc.).
• Monitor and optimize inventory, equipment, and infrastructure.

Business & Revenue Growth:

• Drive patient acquisition through effective marketing and outreach strategies.
• Achieve monthly and annual revenue targets.
• Build strategic relationships with referral doctors, clinics, and corporate partners.
• Analyze trends and implement plans to increase success rates and patient retention.

Team Leadership:

• Lead and motivate a multidisciplinary team of doctors, counselors, nurses, and administrative staff.
• Ensure regular training, performance reviews, and employee engagement.
• Foster a culture of empathy, accountability, and continuous improvement.

Patient Experience:

• Ensure excellent patient satisfaction through streamlined processes and empathetic communication.
• Handle escalated patient grievances professionally and sensitively.
• Monitor and improve patient feedback scores and retention metrics.

Compliance & Reporting:

• Ensure compliance with healthcare laws and fertility-related regulations (PCPNDT, ICMR, etc.).
• Prepare and present operational reports to senior management.
• Liaise with local authorities and healthcare bodies as required.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person