Centre Head

Job description

Patient Satisfaction

To ensure all patient processes are adhered with documentation as per SOP

To address all patient queries & Resolve potential issues with patients

Feedback collection through web link with appropriate data captured & Reversal in case of complaints to be closed with the patients in co-ordination with Quality team –

HO

Ensure to get google reviews and rating for the respective branch

Patient engagement to be taken care during their wait time at the branch

To ensure high level patient satisfaction by taking care of patient's comfort and need at the hospital to improve patient experience.

Ensure appropriate documentation on the corrective actions taken.

Escalation regarding quality issues raised by the patients.

Operations

Responsible for the entire branch at the Operational Level, Supervision of the hospital’s day-to-day operations

P & L ownership - Monitor expenses and suggest cost-effective alternatives

Monthly planning on footfall target based on the data for calling, staff leave and other activities as per the target given along with the execution plan

Facilities management & overall branch cleanliness in the hospital: report on the consumables (stock out / Over stock)

Responsible for managing DFC / No show / other data call reports and ensure conversion

Recommend calls churns and campaigns based on the footfall trend and patient feedbacks during outcall activity

Emergency Management during Bundh and sudden natural calamities such as Flood, Cyclone, Fire etc.,

Maintain all hospital assets responsibility. Not to allow items to be moved out of the branch without items gate pass

Solving issues, disputes and ensuring team work at centre level.

Ensure prompt ordering and stocking of medical and office supplies

Monitor expenses and suggest cost-effective alternatives

To ensure the branch is open prior to the time intimated to ensure the branch and each department is manned suitable at all times.

Implementation of new SOP updates circulated by the HODs to the respective staff and ensure it is followed by random evaluation.

Outlining and disbursement of the operating budget

Marketing

Information on camp prior to the camp (to create awareness at least 2/3 days prior)

Execute camp activities by delegating manpower

Materials for camps in the city in coordination with respective Marketing / Corporate Sales

To take care of the Marketing camp properties as distributed along with the checklist ensuring nothing is replaced and utilized at the branches

During disbursement of medicines, stock outs to be arranged and dispersed.

Sales

To ensure pharmacy Sales by close coordination within the team

To promote and sell Vaccines/ Packages/ Health care products at the branches - subject to change based on the movement of products at the branches

To promote & Sell Dr. Mohan's health care products during camp activities

Process & Staff

Setting department goals – in co-ordination with Cluster Head / HOD

Prepare / Monitor tasks and work schedules - Performance reports

To ensure Training of staff through T&D or the department HOD

Bridging the gap between hospital management and the working staff

To improve staff productivity by reallocating work for multitasking

To ensure discipline and grooming standards met by self and all staff at the branch

To ensure shrinkage and attrition to be in control by motivating, counselling and supporting staff @ work tasks.

To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality compliance audits.

Report on consistent staff late coming & indiscipline.

Timely bill forwarding for approval

Legal Compliance

Stay up-to-date with healthcare/hospital regulations

Ensuring regulation compliance at the branch

Looking for candidates with Hospital/ Healthcare Marketing & Operations Experience.

Work Location: Tiruppur

Benefits:

Health insurance

Life insurance

Provident Fund

Schedule:

Day shift

Experience:

Hospital/Pharma Marketing: 4 years (Preferred)

Job Type: Full-time

*Speak with the employer* 9952065212

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person