Center Manager – Operations

We are seeking a proactive and dynamic Centre Manager – Operations to lead and manage our indoor play area centre located within the mall. The ideal candidate will be responsible for overseeing daily operations, supervising staff, ensuring customer satisfaction, executing marketing strategies, and ensuring all operational, safety, and brand standards are maintained effectively.

Key Responsibilities:

Operations & Facility Management

• Oversee day-to-day operations of the play zone ensuring smooth functioning and a high-quality customer experience.
• Ensure cleanliness, maintenance, safety, and security standards are consistently met.
• Manage inventory and ensure all play equipment is in good working condition.
• Handle petty cash, billing, and daily reporting.

Team & Staff Management

• Recruit, train, schedule, and supervise a team of play zone attendants and support staff.
• Monitor staff performance and provide regular feedback, guidance, and motivation.
• Create and maintain a positive team environment that reflects the company’s values.

Customer Service & Engagement

• Handle customer inquiries, complaints, and feedback professionally and effectively.
• Build strong customer relationships to ensure repeat visits and customer satisfaction.
• Manage birthday parties, group bookings, and special events with efficiency.

Marketing & Promotions

• Plan and execute local mall-based promotions and tie-ups to increase footfall.
• Work with the central marketing team to implement seasonal campaigns, offers, and social media promotions.
• Track marketing performance and suggest improvements based on local observations.

Reporting & Compliance

• Maintain and submit daily, weekly, and monthly operational reports to management.
• Ensure compliance with health and safety regulations and internal SOPs.
• Coordinate with mall management for space management, permissions, and collaborative events.

Key Skills & Competencies:

• Leadership and team management
• Strong interpersonal and communication skills
• Customer service orientation
• Marketing and sales awareness
• Time management and multitasking ability
• Problem-solving and decision-making skills
• Basic IT proficiency (MS Excel, POS systems)

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, Retail Management or related field.
• 3+ years of experience in operations management, preferably in retail, entertainment, or hospitality.
• Prior experience in managing mall-based outlets or family entertainment centres is an added advantage.

Work Schedule:

• 7 days a week (including weekends and holidays)
• Rotational shifts based on mall operating hours

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person