Center Manager

About NIIT :-

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast and comprehensive array of talent development programs. With a footprint in over 30 countries, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Job Responsibilities

1. Overall responsible for driving and achieving the business goals of the Experience Centre, including:

a. Registrations

b. Expense management

1. Responsible for Customer Satisfaction (measured through CSS & NPS) and managing customer feedback.
2. Responsible for planning and executing Below The Line (BTL) activities in the defined territory to generate leads and increase footfall.
3. Organizing and conducting seminars inside colleges/community centers.
4. Providing ongoing training and support to the team.
5. Responsible for planning shift timings/rosters for the team and overall team management.
6. Coordinating floor management to enhance customer experience.
7. Implementing innovative strategies to increase conversions.
8. Handling difficult customers as the second level of support.
9. Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the team.
10. Leading the team effectively.
11. Coordinating with the commercial team for the upkeep of the center's infrastructure.
12. Ensuring timely reporting of data, management information systems (MIS), and accounts.
13. Ensuring timely deposit of collections in the bank as per standard operating procedures (SOP).
14. Managing imprest funds effectively
15. Expierence 8-15 years
16. Education Graduation / Post Graduation