Center Manager

Job Description

ROLE & RESPONSIBILITIES: CENTER MANAGER Duties will be varied and will include but are not limited to: ü To ensure that the clinic meets/exceeds the sales targets provided to it. ü To take the responsibility of complete operations in the clinic such as clinic infrastructure, machines, stocks, tools, petty cash and the operational standards. ü To Maintained Fixed Assets registers and take care of the fixed assets in the clinic. ü Train, Guide, retained and motivate the clinic teams to perform better. ü To be responsible to send HR related things to HR department like Attendance, New joinee, left etc. ü To be responsible for Ensuring Standardization of Clinics as per SOP. ü To be responsible for Product Explanation / Consultations / Counseling & Closing. ü To be responsible for Service Sale, Products Sale, Medicines Sale, Up Selling & Cross Selling. ü To be responsible for retention and daily appreciation of staff. ü Evaluate employee performance and develop individual development plans. ü Quarterly KRA of existing staff and monthly KRA of new staff. ü To be responsible for assisting training staffs. ü To be responsible for implementing at clinic any new policy / SOP. ü To be responsible to take reference, Review & Feedback from patient. ü To be responsible for Handling Customer Complaints & Queries. ü Reporting to Management / ASM / RSM / NATIONAL HEAD about Performance of clinic/ MIS/ Reports. ü To be responsible for ensuring grooming standards as per the company are met. ü Should take up Hair Treatments as and when required / instructed in case of exigency and emergency requirement. ü Handle front desk Receiving Calls and give apt. Make sure all patients goes with next apt. ü To maintained stock and Clinic cash & Petty Cash. ü Do billing in ERP as and when required. ü To make sure clinic have buffer stock at any given point of time and coordinate with back office for the same. SKILLS: ü Humility, Being Polite and empathetic towards Staff & Patients. ü Being Approachable & Friendly. ü Active Listening. ü Pleasant and Confident. ü Persuasion Skills. ü Excellent Communication Skills. ü Excellent Presentable Skills. ü Excellent Team Management Skills ü Patience & Assertiveness. ü Good Computer Knowledge. ü Multitasking across various roles in the clinic to ensure prompt Patient Service. ü Good People Management Skills. Time- 10am to 7pm Work From Office Work days: Six days working (one off on a weekday) Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person