1 - 2 years
3 - 4 Lacs
Posted:4 hours ago|
Platform:
Work from Office
Full Time
CEC - Retention Officer- Credit cards Job Role: Handling customer queries calls for Credit Cards Card Cancellation (L2 calls). Should have complete knowledge about Credit Card Process Adhering to agent-level Service Level Agreements (SLAs) specified by the process. Ensuring adherence to time schedules (Turn Around Time). Completing the logs specified by the process (End-of-day target). Adhering to Information Security norms and quality process norms. Staying updated and complying with any updates about the process. Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance. Providing inputs to improve work procedures that can enhance overall team performance. Graduate. At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage. Excellent communication skills Verbal & Written. Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays. Flexible to get scattered 8 Week Offs in a month with 9-hour shifts. Good listening skills and strong communication abilities. Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity. Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.
Kotak Life Insurance
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