CCB EMEA KYC Checker

Role Overview: The SMB KYC Ops team is an AML/KYC support and control function responsible for due diligence and approval of KYC Records and associated documentation in partnership with Relationship Management and Compliance. As a KYC Checker, your main responsibility will be to ensure accuracy and adherence to Global KYC policy and local requirements in the KYC records submitted by KYC makers. Key Responsibilities: - Support Operations Head, Team Lead, and case managers in completing KYC records - Assist Ops Manager in performance appraisals for junior staff and assess their developmental needs - Develop coverage/succession plan for out-of-office scenarios - Provide continuous support for SMB KYC Ops colleagues, RMs, and Sales Assistants in KYC related questions - Execute/complete assigned KYC Records and ensure quality control - Check all assigned KYC records within defined SLA and capture rejection reasons appropriately - Meet Case Managers daily to discuss WIP KYC records and provide feedback for improvement - Act as expediter for chasing up 1st level escalations within the organization - Coordinate periodic country calls, liaise with compliance, and be the primary contact for country management for KYC related matters - Monitor workflow database daily and ensure timely completion of KYC activities - Resolve any performance or quality issues in KYC records and escalate when necessary - Conduct calibration sessions to standardize knowledge across SCMs - Review/implement feedback from Compliance and Quality team for continuous improvements - Review Post execution quality review findings to maintain 90% PEQR each month - Keep KYC workflow tool up to date with accurate information - Liaise with Local Compliance to identify new local requirements or changes - Monitor and track KYC documentation completion to ensure minimal past dues - Provide support and cover to the SCMs within BSU on generic activities Qualifications Required: - University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law Additional Details (if applicable): - Language proficiency in either Spanish, Dutch, French, German, Portuguese, or Greek - ACAMS certified (an advantage) Company's EEO Policy: If you are a person with a disability and need a reasonable accommodation to use search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,