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Description
CCAAS Solution Architect - Presales Experience: 8+ Years Location: Mumbai (Preferred)/India Notice: Immediate - 60 Days CTC: 35-40 LPA Are you a CCaaS Solution Architect with a proven track record of engaging clients to understand their customer experience (CX) vision, interpreting and strategically responding to CCaaS RFPs, along with aligning solutions and services to meet business needs? If so, we want you on our team! We are expanding and seeking a platform-agnostic CCaaS Solution Architect to lead and own the end-to-end global pre-sales function for CCaaS solutions. In this role, you will be responsible for deal qualification, solution architecture and design, strategic RFP responses, vendor engagement, and pricing strategies. If you are ready to take on a high-impact role in a growing and innovative team, apply now and help shape the future of CX experiences and CCaaS solutions around the world. Should have experience in NICE CXone/Genesys/Amazon Connect/Sprinklr. Key Responsibilities: Own and drive the CCaaS presales process from initial qualification to solution design and deal closure. Conduct discovery sessions, technical demonstrations, proof-of-concept (PoC) engagements, C-level executives value proposition presentations and oral defenses of RFPs. Lead the CCaaS pre-sales process by managing the full lifecycle of RFP responses, including content creation, strategic positioning and high-level solutioning, ensuring alignment with client objectives. Interpret and respond to RFPs and RFIs, effectively mapping client needs to technical solutions and service-based capabilities. Collaborate with vendor sales organizations to develop competitive and strategic pricing strategies. Architect CCaaS solutions that incorporate AI-driven customer engagement, omni-channel communication and automation. Manage and mentor a small team, including an RFP writer and presales engineers, ensuring efficiency and compelling and technically sound proposals. Align sales, technical teams and business stakeholders to drive successful outcomes and increase win rates. Stay ahead of CCaaS industry trends, ensuring our proposals reflect the latest innovations in AI-powered CX solutions and services. Develop a repository of qualification frameworks, pricing models and standardized responses and technical documentation for efficiency and consistency. Qualifications for success: Extensive experience (7+ years) in CCaaS pre-sales, solutioning and proposal management within a global environment. Deep understanding of CCaaS platforms (e.g. NICE CXone, Genesys Cloud, Amazon Connect, etc) and AI-driven customer engagement solutions. Strong background in solution architecture, pricing strategy and vendor management. Excellent ability to translate complex client requirements into compelling proposals and winning strategies. Proven leadership experience managing cross-functional teams and driving alignment between sales, delivery and business teams. Must have client-facing engagement and presentation skills, with the ability to simplify complex technical concepts for diverse audiences. Show more Show less
