Job Description – Lead
Are you eager to make a huge impact to a program, which will help Amazon’s Sellers grow? Are you ready to setup the best-in-class Seller operations, define processes to drive Seller satisfaction and work with internal teams to improve their business with Amazon? Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business/operations goals for Sellers in US marketplace. The Lead will be responsible for root causing data quality issues, identifying selection gaps and help expanding selection, and develop business relationship with Sellers in the end. The Lead position offers an introduction to our online retail business and a broad training ground for future success. The successful Lead is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic Sellers. He or she must be able to effectively drive operational metrics, meet the SLAs and exceed ambitious business goals by engaging with internal business and operations partners." Key job responsibilities

Minimum 1 year of experience in program managing small/medium scale projects independently.
Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
Work with the Sellers/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
Implement and track metrics for recording the success and quality of their products
Willingness to work in night shift, weekends and Indian holidays.
Willingness to take initiatives & responsibilities including willingness to work on weekends, and outside of the "standard" work day

BASIC QUALIFICATIONS

Bachelor's degree
Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- SQL knowledge - Languages known such as VBA, Phython etc. - Exposure to back office operations, escalation management and troubleshooting environments - Experience in managing high priority queues
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job details

IND, TN, Chennai - Virtual

Administrative Support

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Catalog Lead, Strategic Account Services US (SAS)