- Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field - 5+ yrs of experience in a business analyst/data analyst/statistical analyst role - 2+ leading a team of Business Analysts - Highly skilled at querying relational databases, ability to pull from various sources and having done so in a business environment - Experience in data visualization platforms - Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills - Communication (verbal, written, and data presentation) and interpersonal skills to effectively communicate with both business and technical teams We are looking for a leader who can own our analytics roadmap, develop and grow the careers of Business Analysts in our team and serve as a key partner for our Operations, Product, Engineering and Science teams. In this role, you will: a) lead a team of Business Analysts to identify and solve business problems using vast amounts of data from disparate sources; b) drive a Analytics roadmap, prioritizing business insight requests to balance the tactical and strategic information needs; c) work closely with our Ops and Engineering teams to build, maintain pipelines which powers critical products/features that influence operations, CX, Product and Science d) guide and coach your team to continuously improve operational excellence and ability to deliver best-in-class solutions. About the team OPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Master's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field Experience conducting advanced statistical analysis (skilled in using one or more of R/SPSS/SAS/Python and etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. Key job responsibilities The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee The candidate is expected to demonstrate: • Willingness to work in Non-tech role for contract duration of 6 months • Ability to audit image/video/text based Jobs • Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen • Willingness to work on incremental targets/goals on quality & productivity • Fast Pace of implementation & consistent performance • Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player • Readiness to come to office for few days (when required, applicable for associates working from home) • Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications In this role, you will be responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities. The job involves auditing operations teams` & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends. You will be responsible to audit, track and maintain the quality metrics of assigned processes. The individual will interact with the business, automation & technology teams to help drive operational and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Knowledge of Excel at an advanced level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements We are looking for an experienced program manager who constantly looks for opportunities to improve processes, standardize and has a passion for resolving defects through sustainable long-term solutions. A great opportunity exists for anyone looking to build a career in program management to join the Kindle ComiXology team as an Operations Program Manager. The Operations Program Manager will be primarily responsible to run key programs to support end to end ComiXology publishing through collaborating with ops, technology and business teams. Key job responsibilities • Support key programs like quality and Not-Onsite selection improvement to ensure timely publishing of comic books. • Engage stakeholders; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. • Work with various partner teams to improve tools, processes and reporting dashboards Work with operations team to drive implementation of new programs. • Analyze historical data to build quality improvement initiatives and drive quality • Work as a single point of contact for any exception and escalation management from operations. A day in the life You will support Comixology Operations and various programs, focusing on timely publishing, content quality improvement, defect elimination, and creating mechanisms for improved efficiency. A key part of your role will be to reduce non-onsite selection by collaborating with business teams. Additionally, you will serve as the single point of contact driving Gen AI-based improvements for the team. You will own root cause analysis and issue triage for escalations. You will be expected to deliver technology based, highly scalable and flexible solutions. You will work with internal and external stakeholders to identify areas of improvement and specify solutions. About the team Kindle ComiXology aims to provide high-demand content to our customers with best-in-class quality. With content from hundreds of publishers and thousands of independent creators worldwide, ComiXology offers an unrivaled library of comic books, graphic novels, manga, and bandes dessinées. One of the key features offered by ComiXology is the exclusive Guided View technology, which provides an immersive and cinematic reading experience, along with a monthly subscription service. 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Knowledge of QA methodology and tools A Quality Service Associate's primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. Key job responsibilities *Execute test cases prepared for testing software builds *Perform test case execution and report bugs accurately *Understand testing procedures and guidelines for new builds/releases *Perform regression and repetitive testing exercises to qualify builds without compromising on quality *Use software tools for data capture on a daily basis *Be comfortable with capturing results, communicating and escalating failures and providing individual status reports *Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLA's Strong understanding of testing principles and methodologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages The Amazon Pricing team is seeking an Application Engineer to join our innovative group, where your ideas can impact millions of consumers worldwide. As an Application Engineer, you'll take ownership of our existing platform and spearhead efforts to automate operational and development work. Your role will involve identifying and resolving system issues, streamlining repetitive processes, and collaborating closely with our development team. We're looking for someone who can dive deep into code, developing solutions for our customers and services. Your primary responsibilities will include troubleshooting and diagnosing operational problems, creating monitoring solutions, and handling infrastructure maintenance and configuration. You'll also be tasked with updating and resolving technical challenges, enhancing our current software, automating support processes, and documenting our systems. This role requires deep understanding of systems architecture and close collaboration with developers to improve our software and operations. By joining our team, you'll have the opportunity to make a significant impact on Amazon's global pricing systems, directly influencing how we serve our customers. If you're ready to tackle complex challenges and drive innovation in a fast-paced environment, we invite you to apply and be part of shaping the future of e-commerce pricing. Experience with AWS, networks and operating systems Bachelor's degree Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- BS in Computer Science or equivalent combination of technical education - Good analytical ability and QA acumen - Ability to understand technical specifications and analyze log files - Knowledge of QA methodology and tools Do you want to own the next generation Payments products for the fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us on Amazon Payment Services (aka PayFort team). Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan, Qatar, Kuwait, Oman and Bahrain. Key job responsibilities 1. Own the quality and release for the products. 2. Work closely with engineers and business owners throughout the development and testing lifecycle, review requirements, specifications and technical design document 3. Write and maintain test plans, test cases and test scripts. 4. Execute and verify results of new and existing automated tests. 5. Develop and apply testing processes for new and existing products to meet client needs 6. Troubleshoot and isolate potential bugs to help developers research the root cause of problems, and track defects through resolution. 7. You will assist with the verification of potential issues as a result of triage/diagnosis by customer service representatives. 8. Deliver defect reports that include steps to reproduce, logs, clear description of actual results vs. expected, helpful title / summary. 9. Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process Preferably, have experience in Java/C++/Perl/Python based automation and/or user-level automation tools such as Selenium/Web Driver Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree Experience with Microsoft Office products and applications Job Description – Lead Are you eager to make a huge impact to a program, which will help Amazon’s Sellers grow? Are you ready to setup the best-in-class Seller operations, define processes to drive Seller satisfaction and work with internal teams to improve their business with Amazon? Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business/operations goals for Sellers in US marketplace. The Lead will be responsible for root causing data quality issues, identifying selection gaps and help expanding selection, and develop business relationship with Sellers in the end. The Lead position offers an introduction to our online retail business and a broad training ground for future success. The successful Lead is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic Sellers. He or she must be able to effectively drive operational metrics, meet the SLAs and exceed ambitious business goals by engaging with internal business and operations partners." Key job responsibilities Minimum 1 year of experience in program managing small/medium scale projects independently. Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders Work with the Sellers/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow Implement and track metrics for recording the success and quality of their products Willingness to work in night shift, weekends and Indian holidays. Willingness to take initiatives & responsibilities including willingness to work on weekends, and outside of the "standard" work day SQL knowledge - Languages known such as VBA, Phython etc. - Exposure to back office operations, escalation management and troubleshooting environments - Experience in managing high priority queues Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.