Care Specialist - Raipur

Location:
Delhi NCR, DL, IN Job Family: Sales
Country/Region: India
Responsible for serving and educating patients during hospitalization and enabling patients to benefit from Coloplast CARE services after discharge. Doing so by becoming the preferred partner for Ostomy Care nursing service for selected surgeons and nurses. Job Responsibilities 1. Becomes the preferred partner for Ostomy Care nursing service for surgeons and nurses by providing the full bandwidth of care at the highest standard before, during and after the surgery (e.g. stoma marking, pre & post operative patient guidance, application of first stoma bag, point of contact for complications). 2. Educates patients about life with an Ostomy, Coloplast’s Ostomy Care portfolio and support them in choosing the optimal appliance and accessory out of this portfolio. 3. Ensure New patient discharge on CP products and value optimization. 4. Introduces the patient to Coloplast CARE and supports him / her with the registration by ensuring daily update of patient details on CRM. 5. Develops and maintains long-term relationships with KOLs leading to increase patients pool resulting in business volumes in all key accounts. 6. Demonstrates to customers that Coloplast listens and responds. 7. Limited role in implementing marketing and communications programs. 8. Regularly gathers and feeds back market information to immediate manager to refine Segmentation and Targeting and market and competitor understanding. 9. Ensures compliance with Coloplast code of conduct at all times. 10. Coordinates with Business Development rep to ensure optimal customer approach 11. Develops and maintains productive cross-functional relationships to share knowledge and leverage synergies within the organization. 12. Key success factors: a surgeon’s preferred partner for Ostomy services in all key hospitals, maximizes the number of patients served by him/her, improves the compliance of patients to proper treatment standards
Personal Characteristics 1. Demonstrates drive and ambition to grow himself/herself as well as Coloplast India with a positive and “can-do” attitude. 2. Strong belief in alignment with Coloplast Mission, Vision, and Values. 3. Coloplast Leadership Promise Education and Experience 1. Minimum 1-2 years of nursing care experience from a reputed hospital. 2. MSC/BSC in Nursing 3. Exposure to chronic patient care 4. Strong interpersonal and relationship-building skills. 5. Able to translate clinical knowledge into business development. 6. Good knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. 7. Demonstrate effective time and territory management skills and administrative capabilities. Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.