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Care Engineer

Care Engineer

Nokia

4 - 12 years

0 Lacs

thiruporur tamil nadu india

Posted:23 hours ago| Platform:

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Skills Required

support technology networks resolve data engagement management service network development engineering npm kubernetes vmware aws troubleshooting configuration integration software logical communication adaptability teamwork linux scripting oracle mariadb neo4j ip ai mobile recruitment

Work Mode

Remote

Job Type

Full Time

Job Description

The Customer Support Specialist delivers Care support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during Care phase. Complies to the standard and emergency case handling processes.

How You Will Contribute And What You Will Learn

Troubleshoot, diagnose, and resolve complex technical issues, including emergency operational disruptions, while ensuring customer data protection and SLA compliance.
Customer Engagement & Relationship Management by building and maintaining strong customer relationships, provide timely follow-up, and accurately document case information to ensure satisfaction and meet KPIs.
Collaborate effectively with tiered support levels, 3rd party vendors, and internal service delivery teams to ensure comprehensive issue resolution.
Apply best practices, contribute to knowledge management, and continuously improve SW services processes, policies, and tools.
Leverage in-depth business and customer network knowledge to provide strategic input and recommend product/solution improvements to internal groups.
Advanced Analytical Problem Solving & Continuous Development by Utilize advanced analytical skills for non-routine problem-solving and commit to continuous self-development, staying current with Nokia's evolving portfolio.

Key Skills And Experience

Must have:

Holds a Bachelor's in Engineering with 4-12 years of system administration experience, demonstrating a service and customer-oriented approach, with the ability to multitask and travel as required.
Possess hands-on experience with Assurance Products (NAC, UiV, NPM, SQM), Kubernetes, Redhat OCP, VMware, AWS, and EKS, coupled with strong troubleshooting skills across system, fault, configuration, performance management, and 2G/3G/4G/5G network integration issues.
Capable of remote case handling, software change management, emergency ticket resolution, RCA investigation, and supporting 24x7 shift operations, demonstrating strong problem-solving and organizational skills.
Exhibit excellent logical and analytical understanding, strong verbal/written communication, adaptability, a willingness to learn and share knowledge, and a commitment to teamwork and process orientation.

Good to have:

Experience in OS like Linux, Windows & Scripting using Shell.
Experience in RDBMS like Oracle, MariaDB, Postgress and Neo4j
Basic understanding of Telecom & IP Network

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

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Care Engineer