Captain

Job Description

The Captain is responsible for ensuring smooth and efficient operations of the restaurant or dining area. This includes supervising service staff, ensuring guest satisfaction, maintaining service standards, and coordinating with the kitchen and other departments. The Captain plays a key role in creating memorable dining experiences for guests. Key Responsibilities: Greet guests warmly and ensure high levels of customer satisfaction. Supervise and coordinate activities of the service team, including waiters, stewards, and runners. Allocate tables and ensure timely and efficient service during shifts. Take and serve food and beverage orders accurately and promptly. Ensure tables are properly set and maintained according to SOPs. Handle guest queries, complaints, and special requests with professionalism. Coordinate with the kitchen and bar to ensure timely delivery of orders. Train and guide junior staff on service standards and grooming. Monitor inventory and ensure availability of service equipment and materials. Ensure hygiene, cleanliness, and sanitation standards are maintained in the service area. Upsell menu items and promote in-house offers to maximize revenue. Prepare shift reports and communicate operational needs to management. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person