Job Title: Restaurant Captain Department: Food & Beverage Reports To: Restaurant Manager / Assistant Restaurant Manager Location: Wayanad Job Type: Full-time Experience Required: 3–5 years in a similar role, preferably in a five-star or luxury setting Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Types: Full-time, Permanent Pay: ₹14,642.95 - ₹25,984.16 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Food handling: 3 years (Required) Language: Malayalam (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Job Title: Restaurant Captain Department: Food & Beverage Reports To: Restaurant Manager / Assistant Restaurant Manager Location: Wayanad Job Type: Full-time Experience Required: 3–5 years in a similar role, preferably in a five-star or luxury setting Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Types: Full-time, Permanent Pay: ₹14,642.95 - ₹25,984.16 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Food handling: 3 years (Required) Language: Malayalam (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Sales Executive / Assistant Sales Manager Location: Cochin Department: Sales & Marketing Reports To: General Manager Position Summary: We are seeking a proactive, dynamic, and target-driven Sales Executive / Assistant Sales Manager to join our Sales & Marketing team at our luxury five-star resort. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue through room sales, banqueting, and MICE bookings. This role demands exceptional interpersonal skills, industry knowledge, and a strong understanding of luxury hospitality sales. Key Responsibilities: Sales & Business Development · Identify and develop new business opportunities in the leisure, corporate, travel trade, and MICE segments. · Generate leads through cold calling, networking, client visits, and digital channels. · Maintain a healthy sales pipeline and conversion ratio. Client Relationship Management · Build and maintain strong, long-lasting relationships with existing and prospective clients. · Conduct regular client meetings, presentations to showcase resort offerings. · Provide personalized client service to enhance guest experience and increase repeat business. Revenue & Target Achievement · Achieve monthly, quarterly, and annual sales targets for rooms, events, and packages. · Monitor and report on market trends, competition, and pricing strategies. Contracting & Negotiation · Prepare and negotiate contracts, ensuring profitability and compliance with company policies. · Ensure timely communication and documentation with clients and internal departments. Marketing Coordination · Collaborate with the operational team to create promotional campaigns and sales tools. · Support FAM trips, press visits, and influencer collaborations as needed. Reporting · Maintain updated client records. · Prepare Daily & weekly sales reports and participate in sales reviews and strategy meetings with General Manager. Qualifications: · Bachelor's degree in Hotel Management/Business Administration, or related field. · 2–5 years of experience in hospitality sales, preferably in a luxury hotel or resort. · Strong understanding of sales techniques, market segmentation, and revenue drivers. · Excellent communication, presentation, and negotiation skills. · Proficient in MS Office and hotel sales software (IDS). · Ability to travel locally and attend client meetings/events as required. Key Competencies: · Goal-oriented and self-motivated · Strong interpersonal and networking abilities · Customer-centric mindset · High attention to detail · Professional appearance and demeanor · To Attend Travel Marts/Roadshows in different cities across India and abroad. What We Offer: · Competitive salary and performance-based incentives (if target is achieved) · Complimentary meals and accommodation · Opportunities for career growth within a reputed luxury hospitality brand · Exposure to high-profile events, clientele, and industry networking Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Evening shift Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Sales: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Vyttila, Kochi, Kerala (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Sales Executive / Assistant Sales Manager Location: Cochin Department: Sales & Marketing Reports To: General Manager Position Summary: We are seeking a proactive, dynamic, and target-driven Sales Executive / Assistant Sales Manager to join our Sales & Marketing team at our luxury five-star resort. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue through room sales, banqueting, and MICE bookings. This role demands exceptional interpersonal skills, industry knowledge, and a strong understanding of luxury hospitality sales. Key Responsibilities: Sales & Business Development · Identify and develop new business opportunities in the leisure, corporate, travel trade, and MICE segments. · Generate leads through cold calling, networking, client visits, and digital channels. · Maintain a healthy sales pipeline and conversion ratio. Client Relationship Management · Build and maintain strong, long-lasting relationships with existing and prospective clients. · Conduct regular client meetings, presentations to showcase resort offerings. · Provide personalized client service to enhance guest experience and increase repeat business. Revenue & Target Achievement · Achieve monthly, quarterly, and annual sales targets for rooms, events, and packages. · Monitor and report on market trends, competition, and pricing strategies. Contracting & Negotiation · Prepare and negotiate contracts, ensuring profitability and compliance with company policies. · Ensure timely communication and documentation with clients and internal departments. Marketing Coordination · Collaborate with the operational team to create promotional campaigns and sales tools. · Support FAM trips, press visits, and influencer collaborations as needed. Reporting · Maintain updated client records. · Prepare Daily & weekly sales reports and participate in sales reviews and strategy meetings with General Manager. Qualifications: · Bachelor's degree in Hotel Management/Business Administration, or related field. · 2–5 years of experience in hospitality sales, preferably in a luxury hotel or resort. · Strong understanding of sales techniques, market segmentation, and revenue drivers. · Excellent communication, presentation, and negotiation skills. · Proficient in MS Office and hotel sales software (IDS). · Ability to travel locally and attend client meetings/events as required. Key Competencies: · Goal-oriented and self-motivated · Strong interpersonal and networking abilities · Customer-centric mindset · High attention to detail · Professional appearance and demeanor · To Attend Travel Marts/Roadshows in different cities across India and abroad. What We Offer: · Competitive salary and performance-based incentives (if target is achieved) · Complimentary meals and accommodation · Opportunities for career growth within a reputed luxury hospitality brand · Exposure to high-profile events, clientele, and industry networking Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Evening shift Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Sales: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Vyttila, Kochi, Kerala (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Key Responsibility Areas (KRAs) of an ITEXE 1. IT Infrastructure Management Objective: Ensure that the resort’s IT infrastructure is robust, secure, and always operational. Responsibilities: Oversee the installation, maintenance, and upgrade of servers, network systems, and hardware. IDS KNOWLEDGE is a must. Maintain uninterrupted operation of internet connectivity, Wi-Fi access points, and LAN/WAN infrastructure. Manage cloud and on-premises data center infrastructure. Monitor system performance and troubleshoot issues proactively. Coordinate with external vendors for infrastructure support and upgrades. 2. Hotel Systems Administration Objective: Manage and support critical hotel operation systems. Responsibilities: Administer Property Management System (PMS) such as Opera, Protel, or eZee FrontDesk. Support POS (Point-of-Sale) systems in restaurants, bars, and retail outlets. Manage interface integrations between PMS, POS, CRM, and third-party systems (e.g., payment gateways, key card access, guest apps). Ensure Business Intelligence tools and reporting platforms are functioning optimally. 3. Data Security & Compliance Objective: Ensure data security, privacy compliance, and risk mitigation. Responsibilities: Implement and enforce cyber security protocols, firewalls, antivirus, and intrusion detection systems. Maintain backup and disaster recovery systems. Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS). Conduct periodic IT audits and vulnerability assessments. Train staff on information security awareness. 4. Guest-Facing Technology Support Objective: Enhance guest experience through seamless and innovative technology. Responsibilities: Ensure high-speed internet/Wi-Fi coverage throughout the resort. Manage IPTV systems, smart room controls, in-room tablets, or voice assistants. Troubleshoot guest technology issues promptly and courteously. Implement and maintain digital check-in/check-out solutions and guest mobile apps. 5. IT Budgeting & Procurement Objective: Plan and manage IT expenditures efficiently. Responsibilities: Prepare and manage annual IT budget. Evaluate and recommend technology purchases, upgrades, and vendor contracts. Track IT asset inventory (hardware, software, licenses). Ensure cost-effective sourcing of IT supplies and services. 6. Team Leadership & Staff Support Objective: Lead IT staff and support internal departments. Responsibilities: Manage and train the IT support team. Provide desktop and application support to all departments (front office, housekeeping, finance, F\&B, spa, etc.). Ensure proper functioning of staff communication tools (IP phones, radios, internal messaging apps). Set SLAs (Service Level Agreements) for response and resolution times. 7. Technology Strategy & Innovation Objective: Drive digital transformation and strategic improvements. Responsibilities: Identify and implement emerging hospitality technologies. Recommend system enhancements based on operational feedback and technology trends. Support digital marketing initiatives with tech tools and analytics platforms. Align IT strategy with the resort’s business objectives. 8. Vendor and Contract Management Objective: Maintain productive relationships with technology partners. Responsibilities: Manage contracts and performance of IT service providers, hardware vendors, and software vendors. Evaluate service levels and renewals of support agreements and licensing. Liaise with telecom providers, surveillance system providers, and guest entertainment system vendors. 9. Surveillance, Access Control & Safety Systems Objective: Oversee electronic safety and monitoring systems. Responsibilities: Maintain and monitor CCTV systems, access control, and electronic key card systems. Support integration of IT with security systems (e.g., fire alarms, emergency response). Ensure uptime and recording integrity of surveillance systems. 10. Sustainability & Green IT Initiatives Objective: Promote energy-efficient and eco-friendly IT practices. Responsibilities: Implement power-saving settings, e-waste disposal policies, and cloud solutions. Support digital processes to reduce paper usage (e.g., e-billing, e-menus). Summary Table: Key KRAs at a Glance | KRA | Key Focus | | --------------------- | -------------------------------- | | IT Infrastructure | Network, servers, hardware | | Hotel Systems | PMS, POS, interfaces | | Data Security | Firewalls, compliance, DR | | Guest Tech Support | Wi-Fi, IPTV, smart rooms | | Budget & Procurement | Planning, purchases, inventory | | Team Leadership | IT support, training, SLAs | | Strategy & Innovation | Tech upgrades, alignment | | Vendor Management | Contracts, SLAs, procurement | | Surveillance & Access | CCTV, key card, alarms | | Sustainability | Green IT, digital transformation | Technical Checklist for IDS Expertise For assessing or preparing for the IT Manager role 1. System Design & Architecture [ ] Understands NIDS vs HIDS and can design hybrid IDS architecture. [ ] Able to place sensors at critical network chokepoints (e.g., between VLANs, DMZ, guest/staff networks). [ ] Can build redundancy/failover into IDS deployments. [ ] Knows how to minimize false positives and alert fatigue. 2. IDS Tools Mastery [ ] Hands-on with Snort, Suricata, or Zeek (Bro) for traffic inspection. [ ] Familiarity with OSSEC or Wazuh for host-based intrusion detection. [ ] Experience integrating IDS with SIEM tools(e.g., Splunk, QRadar, ELK). [ ] Can create, modify, and optimize custom rulesets and detection signatures. [ ] Knows **packet capture and log analysis tools (Wireshark, tcpdump, etc.). 3. Network & Endpoint Integration [ ] Understands VLAN segmentation, port mirroring (SPAN), and firewall placement. [ ] Capable of monitoring POS, PMS, guest Wi-Fi, and IoT networks via IDS. [ ] Experience integrating IDS with **endpoint security suites** (e.g., CrowdStrike, SentinelOne). 4. Threat Detection & Response [ ] Able to identify and react to DDoS attacks, malware signatures, brute-force attempts. [ ] Can write and manage incident response plans using IDS data. [ ] Maintains **threat intelligence feeds** and updates IDS signatures regularly. [ ] Correlates logs and triggers **automated alerts/responses** via SIEM or EDR. 5. Policy & Compliance [ ] Designs IDS policies, incident playbooks, and alerting thresholds. [ ] Ensures GDPR, PCI-DSS, ISO 27001 alignment in IDS use. [ ] Conducts regular **vulnerability assessments** and penetration testing. Job Types: Full-time, Permanent Pay: ₹13,874.67 - ₹21,522.23 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person
Key Responsibility Areas (KRAs) of an ITEXE 1. IT Infrastructure Management Objective: Ensure that the resort’s IT infrastructure is robust, secure, and always operational. Responsibilities: Oversee the installation, maintenance, and upgrade of servers, network systems, and hardware. IDS KNOWLEDGE is a must. Maintain uninterrupted operation of internet connectivity, Wi-Fi access points, and LAN/WAN infrastructure. Manage cloud and on-premises data center infrastructure. Monitor system performance and troubleshoot issues proactively. Coordinate with external vendors for infrastructure support and upgrades. 2. Hotel Systems Administration Objective: Manage and support critical hotel operation systems. Responsibilities: Administer Property Management System (PMS) such as Opera, Protel, or eZee FrontDesk. Support POS (Point-of-Sale) systems in restaurants, bars, and retail outlets. Manage interface integrations between PMS, POS, CRM, and third-party systems (e.g., payment gateways, key card access, guest apps). Ensure Business Intelligence tools and reporting platforms are functioning optimally. 3. Data Security & Compliance Objective: Ensure data security, privacy compliance, and risk mitigation. Responsibilities: Implement and enforce cyber security protocols, firewalls, antivirus, and intrusion detection systems. Maintain backup and disaster recovery systems. Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS). Conduct periodic IT audits and vulnerability assessments. Train staff on information security awareness. 4. Guest-Facing Technology Support Objective: Enhance guest experience through seamless and innovative technology. Responsibilities: Ensure high-speed internet/Wi-Fi coverage throughout the resort. Manage IPTV systems, smart room controls, in-room tablets, or voice assistants. Troubleshoot guest technology issues promptly and courteously. Implement and maintain digital check-in/check-out solutions and guest mobile apps. 5. IT Budgeting & Procurement Objective: Plan and manage IT expenditures efficiently. Responsibilities: Prepare and manage annual IT budget. Evaluate and recommend technology purchases, upgrades, and vendor contracts. Track IT asset inventory (hardware, software, licenses). Ensure cost-effective sourcing of IT supplies and services. 6. Team Leadership & Staff Support Objective: Lead IT staff and support internal departments. Responsibilities: Manage and train the IT support team. Provide desktop and application support to all departments (front office, housekeeping, finance, F\&B, spa, etc.). Ensure proper functioning of staff communication tools (IP phones, radios, internal messaging apps). Set SLAs (Service Level Agreements) for response and resolution times. 7. Technology Strategy & Innovation Objective: Drive digital transformation and strategic improvements. Responsibilities: Identify and implement emerging hospitality technologies. Recommend system enhancements based on operational feedback and technology trends. Support digital marketing initiatives with tech tools and analytics platforms. Align IT strategy with the resort’s business objectives. 8. Vendor and Contract Management Objective: Maintain productive relationships with technology partners. Responsibilities: Manage contracts and performance of IT service providers, hardware vendors, and software vendors. Evaluate service levels and renewals of support agreements and licensing. Liaise with telecom providers, surveillance system providers, and guest entertainment system vendors. 9. Surveillance, Access Control & Safety Systems Objective: Oversee electronic safety and monitoring systems. Responsibilities: Maintain and monitor CCTV systems, access control, and electronic key card systems. Support integration of IT with security systems (e.g., fire alarms, emergency response). Ensure uptime and recording integrity of surveillance systems. 10. Sustainability & Green IT Initiatives Objective: Promote energy-efficient and eco-friendly IT practices. Responsibilities: Implement power-saving settings, e-waste disposal policies, and cloud solutions. Support digital processes to reduce paper usage (e.g., e-billing, e-menus). Summary Table: Key KRAs at a Glance | KRA | Key Focus | | --------------------- | -------------------------------- | | IT Infrastructure | Network, servers, hardware | | Hotel Systems | PMS, POS, interfaces | | Data Security | Firewalls, compliance, DR | | Guest Tech Support | Wi-Fi, IPTV, smart rooms | | Budget & Procurement | Planning, purchases, inventory | | Team Leadership | IT support, training, SLAs | | Strategy & Innovation | Tech upgrades, alignment | | Vendor Management | Contracts, SLAs, procurement | | Surveillance & Access | CCTV, key card, alarms | | Sustainability | Green IT, digital transformation | Technical Checklist for IDS Expertise For assessing or preparing for the IT Manager role 1. System Design & Architecture [ ] Understands NIDS vs HIDS and can design hybrid IDS architecture. [ ] Able to place sensors at critical network chokepoints (e.g., between VLANs, DMZ, guest/staff networks). [ ] Can build redundancy/failover into IDS deployments. [ ] Knows how to minimize false positives and alert fatigue. 2. IDS Tools Mastery [ ] Hands-on with Snort, Suricata, or Zeek (Bro) for traffic inspection. [ ] Familiarity with OSSEC or Wazuh for host-based intrusion detection. [ ] Experience integrating IDS with SIEM tools(e.g., Splunk, QRadar, ELK). [ ] Can create, modify, and optimize custom rulesets and detection signatures. [ ] Knows **packet capture and log analysis tools (Wireshark, tcpdump, etc.). 3. Network & Endpoint Integration [ ] Understands VLAN segmentation, port mirroring (SPAN), and firewall placement. [ ] Capable of monitoring POS, PMS, guest Wi-Fi, and IoT networks via IDS. [ ] Experience integrating IDS with **endpoint security suites** (e.g., CrowdStrike, SentinelOne). 4. Threat Detection & Response [ ] Able to identify and react to DDoS attacks, malware signatures, brute-force attempts. [ ] Can write and manage incident response plans using IDS data. [ ] Maintains **threat intelligence feeds** and updates IDS signatures regularly. [ ] Correlates logs and triggers **automated alerts/responses** via SIEM or EDR. 5. Policy & Compliance [ ] Designs IDS policies, incident playbooks, and alerting thresholds. [ ] Ensures GDPR, PCI-DSS, ISO 27001 alignment in IDS use. [ ] Conducts regular **vulnerability assessments** and penetration testing. Job Types: Full-time, Permanent Pay: ₹13,874.67 - ₹21,522.23 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person