Job Title: Restaurant Captain Department: Food & Beverage Reports To: Restaurant Manager / Assistant Restaurant Manager Location: Wayanad Job Type: Full-time Experience Required: 3–5 years in a similar role, preferably in a five-star or luxury setting Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Types: Full-time, Permanent Pay: ₹14,642.95 - ₹25,984.16 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Food handling: 3 years (Required) Language: Malayalam (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Job Title: Restaurant Captain Department: Food & Beverage Reports To: Restaurant Manager / Assistant Restaurant Manager Location: Wayanad Job Type: Full-time Experience Required: 3–5 years in a similar role, preferably in a five-star or luxury setting Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Types: Full-time, Permanent Pay: ₹14,642.95 - ₹25,984.16 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Food handling: 3 years (Required) Language: Malayalam (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Sales Executive / Assistant Sales Manager Location: Cochin Department: Sales & Marketing Reports To: General Manager Position Summary: We are seeking a proactive, dynamic, and target-driven Sales Executive / Assistant Sales Manager to join our Sales & Marketing team at our luxury five-star resort. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue through room sales, banqueting, and MICE bookings. This role demands exceptional interpersonal skills, industry knowledge, and a strong understanding of luxury hospitality sales. Key Responsibilities: Sales & Business Development · Identify and develop new business opportunities in the leisure, corporate, travel trade, and MICE segments. · Generate leads through cold calling, networking, client visits, and digital channels. · Maintain a healthy sales pipeline and conversion ratio. Client Relationship Management · Build and maintain strong, long-lasting relationships with existing and prospective clients. · Conduct regular client meetings, presentations to showcase resort offerings. · Provide personalized client service to enhance guest experience and increase repeat business. Revenue & Target Achievement · Achieve monthly, quarterly, and annual sales targets for rooms, events, and packages. · Monitor and report on market trends, competition, and pricing strategies. Contracting & Negotiation · Prepare and negotiate contracts, ensuring profitability and compliance with company policies. · Ensure timely communication and documentation with clients and internal departments. Marketing Coordination · Collaborate with the operational team to create promotional campaigns and sales tools. · Support FAM trips, press visits, and influencer collaborations as needed. Reporting · Maintain updated client records. · Prepare Daily & weekly sales reports and participate in sales reviews and strategy meetings with General Manager. Qualifications: · Bachelor's degree in Hotel Management/Business Administration, or related field. · 2–5 years of experience in hospitality sales, preferably in a luxury hotel or resort. · Strong understanding of sales techniques, market segmentation, and revenue drivers. · Excellent communication, presentation, and negotiation skills. · Proficient in MS Office and hotel sales software (IDS). · Ability to travel locally and attend client meetings/events as required. Key Competencies: · Goal-oriented and self-motivated · Strong interpersonal and networking abilities · Customer-centric mindset · High attention to detail · Professional appearance and demeanor · To Attend Travel Marts/Roadshows in different cities across India and abroad. What We Offer: · Competitive salary and performance-based incentives (if target is achieved) · Complimentary meals and accommodation · Opportunities for career growth within a reputed luxury hospitality brand · Exposure to high-profile events, clientele, and industry networking Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Evening shift Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Sales: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Vyttila, Kochi, Kerala (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Sales Executive / Assistant Sales Manager Location: Cochin Department: Sales & Marketing Reports To: General Manager Position Summary: We are seeking a proactive, dynamic, and target-driven Sales Executive / Assistant Sales Manager to join our Sales & Marketing team at our luxury five-star resort. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue through room sales, banqueting, and MICE bookings. This role demands exceptional interpersonal skills, industry knowledge, and a strong understanding of luxury hospitality sales. Key Responsibilities: Sales & Business Development · Identify and develop new business opportunities in the leisure, corporate, travel trade, and MICE segments. · Generate leads through cold calling, networking, client visits, and digital channels. · Maintain a healthy sales pipeline and conversion ratio. Client Relationship Management · Build and maintain strong, long-lasting relationships with existing and prospective clients. · Conduct regular client meetings, presentations to showcase resort offerings. · Provide personalized client service to enhance guest experience and increase repeat business. Revenue & Target Achievement · Achieve monthly, quarterly, and annual sales targets for rooms, events, and packages. · Monitor and report on market trends, competition, and pricing strategies. Contracting & Negotiation · Prepare and negotiate contracts, ensuring profitability and compliance with company policies. · Ensure timely communication and documentation with clients and internal departments. Marketing Coordination · Collaborate with the operational team to create promotional campaigns and sales tools. · Support FAM trips, press visits, and influencer collaborations as needed. Reporting · Maintain updated client records. · Prepare Daily & weekly sales reports and participate in sales reviews and strategy meetings with General Manager. Qualifications: · Bachelor's degree in Hotel Management/Business Administration, or related field. · 2–5 years of experience in hospitality sales, preferably in a luxury hotel or resort. · Strong understanding of sales techniques, market segmentation, and revenue drivers. · Excellent communication, presentation, and negotiation skills. · Proficient in MS Office and hotel sales software (IDS). · Ability to travel locally and attend client meetings/events as required. Key Competencies: · Goal-oriented and self-motivated · Strong interpersonal and networking abilities · Customer-centric mindset · High attention to detail · Professional appearance and demeanor · To Attend Travel Marts/Roadshows in different cities across India and abroad. What We Offer: · Competitive salary and performance-based incentives (if target is achieved) · Complimentary meals and accommodation · Opportunities for career growth within a reputed luxury hospitality brand · Exposure to high-profile events, clientele, and industry networking Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Evening shift Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Sales: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Vyttila, Kochi, Kerala (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Key Responsibility Areas (KRAs) of an ITEXE 1. IT Infrastructure Management Objective: Ensure that the resort’s IT infrastructure is robust, secure, and always operational. Responsibilities: Oversee the installation, maintenance, and upgrade of servers, network systems, and hardware. IDS KNOWLEDGE is a must. Maintain uninterrupted operation of internet connectivity, Wi-Fi access points, and LAN/WAN infrastructure. Manage cloud and on-premises data center infrastructure. Monitor system performance and troubleshoot issues proactively. Coordinate with external vendors for infrastructure support and upgrades. 2. Hotel Systems Administration Objective: Manage and support critical hotel operation systems. Responsibilities: Administer Property Management System (PMS) such as Opera, Protel, or eZee FrontDesk. Support POS (Point-of-Sale) systems in restaurants, bars, and retail outlets. Manage interface integrations between PMS, POS, CRM, and third-party systems (e.g., payment gateways, key card access, guest apps). Ensure Business Intelligence tools and reporting platforms are functioning optimally. 3. Data Security & Compliance Objective: Ensure data security, privacy compliance, and risk mitigation. Responsibilities: Implement and enforce cyber security protocols, firewalls, antivirus, and intrusion detection systems. Maintain backup and disaster recovery systems. Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS). Conduct periodic IT audits and vulnerability assessments. Train staff on information security awareness. 4. Guest-Facing Technology Support Objective: Enhance guest experience through seamless and innovative technology. Responsibilities: Ensure high-speed internet/Wi-Fi coverage throughout the resort. Manage IPTV systems, smart room controls, in-room tablets, or voice assistants. Troubleshoot guest technology issues promptly and courteously. Implement and maintain digital check-in/check-out solutions and guest mobile apps. 5. IT Budgeting & Procurement Objective: Plan and manage IT expenditures efficiently. Responsibilities: Prepare and manage annual IT budget. Evaluate and recommend technology purchases, upgrades, and vendor contracts. Track IT asset inventory (hardware, software, licenses). Ensure cost-effective sourcing of IT supplies and services. 6. Team Leadership & Staff Support Objective: Lead IT staff and support internal departments. Responsibilities: Manage and train the IT support team. Provide desktop and application support to all departments (front office, housekeeping, finance, F\&B, spa, etc.). Ensure proper functioning of staff communication tools (IP phones, radios, internal messaging apps). Set SLAs (Service Level Agreements) for response and resolution times. 7. Technology Strategy & Innovation Objective: Drive digital transformation and strategic improvements. Responsibilities: Identify and implement emerging hospitality technologies. Recommend system enhancements based on operational feedback and technology trends. Support digital marketing initiatives with tech tools and analytics platforms. Align IT strategy with the resort’s business objectives. 8. Vendor and Contract Management Objective: Maintain productive relationships with technology partners. Responsibilities: Manage contracts and performance of IT service providers, hardware vendors, and software vendors. Evaluate service levels and renewals of support agreements and licensing. Liaise with telecom providers, surveillance system providers, and guest entertainment system vendors. 9. Surveillance, Access Control & Safety Systems Objective: Oversee electronic safety and monitoring systems. Responsibilities: Maintain and monitor CCTV systems, access control, and electronic key card systems. Support integration of IT with security systems (e.g., fire alarms, emergency response). Ensure uptime and recording integrity of surveillance systems. 10. Sustainability & Green IT Initiatives Objective: Promote energy-efficient and eco-friendly IT practices. Responsibilities: Implement power-saving settings, e-waste disposal policies, and cloud solutions. Support digital processes to reduce paper usage (e.g., e-billing, e-menus). Summary Table: Key KRAs at a Glance | KRA | Key Focus | | --------------------- | -------------------------------- | | IT Infrastructure | Network, servers, hardware | | Hotel Systems | PMS, POS, interfaces | | Data Security | Firewalls, compliance, DR | | Guest Tech Support | Wi-Fi, IPTV, smart rooms | | Budget & Procurement | Planning, purchases, inventory | | Team Leadership | IT support, training, SLAs | | Strategy & Innovation | Tech upgrades, alignment | | Vendor Management | Contracts, SLAs, procurement | | Surveillance & Access | CCTV, key card, alarms | | Sustainability | Green IT, digital transformation | Technical Checklist for IDS Expertise For assessing or preparing for the IT Manager role 1. System Design & Architecture [ ] Understands NIDS vs HIDS and can design hybrid IDS architecture. [ ] Able to place sensors at critical network chokepoints (e.g., between VLANs, DMZ, guest/staff networks). [ ] Can build redundancy/failover into IDS deployments. [ ] Knows how to minimize false positives and alert fatigue. 2. IDS Tools Mastery [ ] Hands-on with Snort, Suricata, or Zeek (Bro) for traffic inspection. [ ] Familiarity with OSSEC or Wazuh for host-based intrusion detection. [ ] Experience integrating IDS with SIEM tools(e.g., Splunk, QRadar, ELK). [ ] Can create, modify, and optimize custom rulesets and detection signatures. [ ] Knows **packet capture and log analysis tools (Wireshark, tcpdump, etc.). 3. Network & Endpoint Integration [ ] Understands VLAN segmentation, port mirroring (SPAN), and firewall placement. [ ] Capable of monitoring POS, PMS, guest Wi-Fi, and IoT networks via IDS. [ ] Experience integrating IDS with **endpoint security suites** (e.g., CrowdStrike, SentinelOne). 4. Threat Detection & Response [ ] Able to identify and react to DDoS attacks, malware signatures, brute-force attempts. [ ] Can write and manage incident response plans using IDS data. [ ] Maintains **threat intelligence feeds** and updates IDS signatures regularly. [ ] Correlates logs and triggers **automated alerts/responses** via SIEM or EDR. 5. Policy & Compliance [ ] Designs IDS policies, incident playbooks, and alerting thresholds. [ ] Ensures GDPR, PCI-DSS, ISO 27001 alignment in IDS use. [ ] Conducts regular **vulnerability assessments** and penetration testing. Job Types: Full-time, Permanent Pay: ₹13,874.67 - ₹21,522.23 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person
Key Responsibility Areas (KRAs) of an ITEXE 1. IT Infrastructure Management Objective: Ensure that the resort’s IT infrastructure is robust, secure, and always operational. Responsibilities: Oversee the installation, maintenance, and upgrade of servers, network systems, and hardware. IDS KNOWLEDGE is a must. Maintain uninterrupted operation of internet connectivity, Wi-Fi access points, and LAN/WAN infrastructure. Manage cloud and on-premises data center infrastructure. Monitor system performance and troubleshoot issues proactively. Coordinate with external vendors for infrastructure support and upgrades. 2. Hotel Systems Administration Objective: Manage and support critical hotel operation systems. Responsibilities: Administer Property Management System (PMS) such as Opera, Protel, or eZee FrontDesk. Support POS (Point-of-Sale) systems in restaurants, bars, and retail outlets. Manage interface integrations between PMS, POS, CRM, and third-party systems (e.g., payment gateways, key card access, guest apps). Ensure Business Intelligence tools and reporting platforms are functioning optimally. 3. Data Security & Compliance Objective: Ensure data security, privacy compliance, and risk mitigation. Responsibilities: Implement and enforce cyber security protocols, firewalls, antivirus, and intrusion detection systems. Maintain backup and disaster recovery systems. Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS). Conduct periodic IT audits and vulnerability assessments. Train staff on information security awareness. 4. Guest-Facing Technology Support Objective: Enhance guest experience through seamless and innovative technology. Responsibilities: Ensure high-speed internet/Wi-Fi coverage throughout the resort. Manage IPTV systems, smart room controls, in-room tablets, or voice assistants. Troubleshoot guest technology issues promptly and courteously. Implement and maintain digital check-in/check-out solutions and guest mobile apps. 5. IT Budgeting & Procurement Objective: Plan and manage IT expenditures efficiently. Responsibilities: Prepare and manage annual IT budget. Evaluate and recommend technology purchases, upgrades, and vendor contracts. Track IT asset inventory (hardware, software, licenses). Ensure cost-effective sourcing of IT supplies and services. 6. Team Leadership & Staff Support Objective: Lead IT staff and support internal departments. Responsibilities: Manage and train the IT support team. Provide desktop and application support to all departments (front office, housekeeping, finance, F\&B, spa, etc.). Ensure proper functioning of staff communication tools (IP phones, radios, internal messaging apps). Set SLAs (Service Level Agreements) for response and resolution times. 7. Technology Strategy & Innovation Objective: Drive digital transformation and strategic improvements. Responsibilities: Identify and implement emerging hospitality technologies. Recommend system enhancements based on operational feedback and technology trends. Support digital marketing initiatives with tech tools and analytics platforms. Align IT strategy with the resort’s business objectives. 8. Vendor and Contract Management Objective: Maintain productive relationships with technology partners. Responsibilities: Manage contracts and performance of IT service providers, hardware vendors, and software vendors. Evaluate service levels and renewals of support agreements and licensing. Liaise with telecom providers, surveillance system providers, and guest entertainment system vendors. 9. Surveillance, Access Control & Safety Systems Objective: Oversee electronic safety and monitoring systems. Responsibilities: Maintain and monitor CCTV systems, access control, and electronic key card systems. Support integration of IT with security systems (e.g., fire alarms, emergency response). Ensure uptime and recording integrity of surveillance systems. 10. Sustainability & Green IT Initiatives Objective: Promote energy-efficient and eco-friendly IT practices. Responsibilities: Implement power-saving settings, e-waste disposal policies, and cloud solutions. Support digital processes to reduce paper usage (e.g., e-billing, e-menus). Summary Table: Key KRAs at a Glance | KRA | Key Focus | | --------------------- | -------------------------------- | | IT Infrastructure | Network, servers, hardware | | Hotel Systems | PMS, POS, interfaces | | Data Security | Firewalls, compliance, DR | | Guest Tech Support | Wi-Fi, IPTV, smart rooms | | Budget & Procurement | Planning, purchases, inventory | | Team Leadership | IT support, training, SLAs | | Strategy & Innovation | Tech upgrades, alignment | | Vendor Management | Contracts, SLAs, procurement | | Surveillance & Access | CCTV, key card, alarms | | Sustainability | Green IT, digital transformation | Technical Checklist for IDS Expertise For assessing or preparing for the IT Manager role 1. System Design & Architecture [ ] Understands NIDS vs HIDS and can design hybrid IDS architecture. [ ] Able to place sensors at critical network chokepoints (e.g., between VLANs, DMZ, guest/staff networks). [ ] Can build redundancy/failover into IDS deployments. [ ] Knows how to minimize false positives and alert fatigue. 2. IDS Tools Mastery [ ] Hands-on with Snort, Suricata, or Zeek (Bro) for traffic inspection. [ ] Familiarity with OSSEC or Wazuh for host-based intrusion detection. [ ] Experience integrating IDS with SIEM tools(e.g., Splunk, QRadar, ELK). [ ] Can create, modify, and optimize custom rulesets and detection signatures. [ ] Knows **packet capture and log analysis tools (Wireshark, tcpdump, etc.). 3. Network & Endpoint Integration [ ] Understands VLAN segmentation, port mirroring (SPAN), and firewall placement. [ ] Capable of monitoring POS, PMS, guest Wi-Fi, and IoT networks via IDS. [ ] Experience integrating IDS with **endpoint security suites** (e.g., CrowdStrike, SentinelOne). 4. Threat Detection & Response [ ] Able to identify and react to DDoS attacks, malware signatures, brute-force attempts. [ ] Can write and manage incident response plans using IDS data. [ ] Maintains **threat intelligence feeds** and updates IDS signatures regularly. [ ] Correlates logs and triggers **automated alerts/responses** via SIEM or EDR. 5. Policy & Compliance [ ] Designs IDS policies, incident playbooks, and alerting thresholds. [ ] Ensures GDPR, PCI-DSS, ISO 27001 alignment in IDS use. [ ] Conducts regular **vulnerability assessments** and penetration testing. Job Types: Full-time, Permanent Pay: ₹13,874.67 - ₹21,522.23 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person
South Indian and North Indain - Commis Chef 1. Provide the highest and most efficient level of hospitality service to the hotel guests. 2. Works in the designated station as set by Executive Chef and/or Sous Chef. 3. Able to organise the assigned work area and efficiently put away orders. 4. Able to prepare and sells food within recommended time frames to meet Guest expectations. 5. Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers. 6. Able to produce quality product in a timely and efficient manner for the guests or staff. 7. Responsible to maintain cleanliness, sanitation at the assigned work area. 8. Responsible for preparing and cooking all food items by the recipe and to specification. 9. Prepare ingredients for cooking, including portioning, chopping, and storing food. 10. Prepare all menu items by strictly following recipes and yield guide. 11. Cook food according to recipes, quality standards, presentation standards and food preparation checklist. 12. Prepares, seasons, and cooks a wide variety of meats, vegetables, soups, breakfast dishes and other food items. 13. Slices, grind and cooks meats and vegetables using a full range of cooking methods. 14. Wash and peel fresh fruits, vegetables and also able to weigh, measure and mix ingredients on correct proportions. 15. Have general knowledge of cooking temperatures, making soups & sauces, preparing entrees, vegetable preparation and a la carte cooking. 16. Set-up the station with par stocks of menu items, and prepare the dishes designated for that station. 17. Checks supplies and prep lists and ensures all items are prepped in a timely fashion. 18. Replenishes service lines as needed and restocks and prepares the workstation for the next shift. 19. Ensures that all products are stored properly in the correct location at the appropriate levels at all times. 20. Communicate any assistance needed during busy periods and report any incidents to the Sous Chef to ensure optimum service to guests. 21. Check and ensure the correctness of the temperature of appliances and food. 22. Serve food in proper portions on to correct serving vessels and plates. 23. Wash and disinfect kitchen area, workstations, tables, tools, knives and other equipment. 24. Maintain correct portion size and quality of the food to the hotel's standards. 25. Minimise waste and maintain controls to attain forecasted food cost. 26. Review status of work and follow-up actions required with the Head Cook before leaving. 27. Assists in providing on the job training & development of new cooks. 28. Assists other Team Members in the kitchen when needed or perform any other tasks assigned by the hotel management. Job Types: Full-time, Permanent Pay: ₹12,689.71 - ₹25,678.84 per month Benefits: Flexible schedule Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel: 1 year (Required) Work Location: In person
South Indian and North Indain - Commis Chef 1. Provide the highest and most efficient level of hospitality service to the hotel guests. 2. Works in the designated station as set by Executive Chef and/or Sous Chef. 3. Able to organise the assigned work area and efficiently put away orders. 4. Able to prepare and sells food within recommended time frames to meet Guest expectations. 5. Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers. 6. Able to produce quality product in a timely and efficient manner for the guests or staff. 7. Responsible to maintain cleanliness, sanitation at the assigned work area. 8. Responsible for preparing and cooking all food items by the recipe and to specification. 9. Prepare ingredients for cooking, including portioning, chopping, and storing food. 10. Prepare all menu items by strictly following recipes and yield guide. 11. Cook food according to recipes, quality standards, presentation standards and food preparation checklist. 12. Prepares, seasons, and cooks a wide variety of meats, vegetables, soups, breakfast dishes and other food items. 13. Slices, grind and cooks meats and vegetables using a full range of cooking methods. 14. Wash and peel fresh fruits, vegetables and also able to weigh, measure and mix ingredients on correct proportions. 15. Have general knowledge of cooking temperatures, making soups & sauces, preparing entrees, vegetable preparation and a la carte cooking. 16. Set-up the station with par stocks of menu items, and prepare the dishes designated for that station. 17. Checks supplies and prep lists and ensures all items are prepped in a timely fashion. 18. Replenishes service lines as needed and restocks and prepares the workstation for the next shift. 19. Ensures that all products are stored properly in the correct location at the appropriate levels at all times. 20. Communicate any assistance needed during busy periods and report any incidents to the Sous Chef to ensure optimum service to guests. 21. Check and ensure the correctness of the temperature of appliances and food. 22. Serve food in proper portions on to correct serving vessels and plates. 23. Wash and disinfect kitchen area, workstations, tables, tools, knives and other equipment. 24. Maintain correct portion size and quality of the food to the hotel's standards. 25. Minimise waste and maintain controls to attain forecasted food cost. 26. Review status of work and follow-up actions required with the Head Cook before leaving. 27. Assists in providing on the job training & development of new cooks. 28. Assists other Team Members in the kitchen when needed or perform any other tasks assigned by the hotel management. Job Types: Full-time, Permanent Pay: ₹12,689.71 - ₹25,678.84 per month Benefits: Flexible schedule Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel: 1 year (Required) Work Location: In person
South Indian and North Indain - Commis Chef 1. Provide the highest and most efficient level of hospitality service to the hotel guests. 2. Works in the designated station as set by Executive Chef and/or Sous Chef. 3. Able to organise the assigned work area and efficiently put away orders. 4. Able to prepare and sells food within recommended time frames to meet Guest expectations. 5. Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers. 6. Able to produce quality product in a timely and efficient manner for the guests or staff. 7. Responsible to maintain cleanliness, sanitation at the assigned work area. 8. Responsible for preparing and cooking all food items by the recipe and to specification. 9. Prepare ingredients for cooking, including portioning, chopping, and storing food. 10. Prepare all menu items by strictly following recipes and yield guide. 11. Cook food according to recipes, quality standards, presentation standards and food preparation checklist. 12. Prepares, seasons, and cooks a wide variety of meats, vegetables, soups, breakfast dishes and other food items. 13. Slices, grind and cooks meats and vegetables using a full range of cooking methods. 14. Wash and peel fresh fruits, vegetables and also able to weigh, measure and mix ingredients on correct proportions. 15. Have general knowledge of cooking temperatures, making soups & sauces, preparing entrees, vegetable preparation and a la carte cooking. 16. Set-up the station with par stocks of menu items, and prepare the dishes designated for that station. 17. Checks supplies and prep lists and ensures all items are prepped in a timely fashion. 18. Replenishes service lines as needed and restocks and prepares the workstation for the next shift. 19. Ensures that all products are stored properly in the correct location at the appropriate levels at all times. 20. Communicate any assistance needed during busy periods and report any incidents to the Sous Chef to ensure optimum service to guests. 21. Check and ensure the correctness of the temperature of appliances and food. 22. Serve food in proper portions on to correct serving vessels and plates. 23. Wash and disinfect kitchen area, workstations, tables, tools, knives and other equipment. 24. Maintain correct portion size and quality of the food to the hotel's standards. 25. Minimise waste and maintain controls to attain forecasted food cost. 26. Review status of work and follow-up actions required with the Head Cook before leaving. 27. Assists in providing on the job training & development of new cooks. 28. Assists other Team Members in the kitchen when needed or perform any other tasks assigned by the hotel management. Job Types: Full-time, Permanent Pay: ₹12,689.71 - ₹25,678.84 per month Benefits: Flexible schedule Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel: 1 year (Required) Work Location: In person
Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Restaurant: 3 years (Preferred) Language: English, Malayalam, Hindi (Preferred) Work Location: In person
Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Restaurant: 3 years (Preferred) Language: English, Malayalam, Hindi (Preferred) Work Location: In person
Position Overview: The Restaurant Captain plays a critical role in delivering an exceptional dining experience at our five-star resort. As a leader on the floor, the Captain is responsible for supervising service staff, ensuring impeccable service standards, coordinating guest needs, and maintaining smooth operations in the restaurant. This role demands a blend of leadership, customer service excellence, and deep knowledge of food and beverage service. Key Responsibilities: Guest Experience & Service: Greet guests warmly and ensure a memorable dining experience from arrival to departure. Ensure all guests receive prompt, courteous, and professional service. Handle guest inquiries, complaints, and feedback gracefully and effectively. Provide personalized service by anticipating and fulfilling guest preferences. Team Supervision & Coordination: Lead and supervise waiters’ staff, bartenders during service hours. Assign and monitor station responsibilities to ensure efficient coverage. Train and mentor service staff on five-star service standards and resort protocols. Conduct pre-shift briefings to communicate special menus, promotions, and guest preferences. Operations & Efficiency: Oversee table settings, cleanliness, and readiness of the dining area. Ensure compliance with hygiene, sanitation, and safety regulations. Coordinate with the kitchen for smooth service flow and accurate order execution. Monitor inventory and assist with requisition of supplies as needed. Administrative Duties: Assist the Restaurant Manager with scheduling, timekeeping, and performance evaluations. Handle billing processes accurately and close checks with proper documentation. Report maintenance or equipment issues promptly. Qualifications & Skills: Education: Diploma/Degree in Hospitality Management or related field preferred. Experience: Minimum 3 years in a supervisory role in fine dining or luxury hospitality. Skills Required: Strong communication and interpersonal skills Fluent in English; knowledge of additional languages is a plus Sound knowledge of food and wine pairing, international cuisine, and fine dining etiquette Ability to handle high-pressure environments and multitask effectively Leadership qualities with a customer-first mindset Working Conditions: Flexibility to work on weekends, holidays, and split shifts. Physically fit to stand and walk for long periods. Adheres to resort grooming standards and dress code at all times. Key Performance Indicators (KPIs): Guest satisfaction scores and feedback Table turnover rate and service speed Staff performance and morale Compliance with service and hygiene standards Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Restaurant: 3 years (Preferred) Language: English, Malayalam, Hindi (Preferred) Work Location: In person
Housekeeping Supervisor 1. Team Supervision & Coordination Supervise, assign, and monitor daily tasks of room attendants, housemen, and public area staff. Conduct pre-shift briefings and assign duty rosters based on occupancy and priorities. Ensure all staff follow grooming, hygiene, and conduct standards. 2. Quality Control and Inspections Conduct regular inspections of guest rooms, suites, public areas, and back-of-house spaces. Ensure cleaning standards, room presentation, and amenities setup meet luxury resort expectations. Provide feedback to team members and take corrective action when standards are not met. 3. Training and Staff Development Train new housekeeping staff on cleaning techniques, safety, use of chemicals/equipment, and guest service etiquette. Organize refresher training on SOPs, hygiene protocols, and resort standards. Support career development and cross-training within the team. 4. Inventory and Supplies Management Monitor and manage usage of cleaning materials, linen, guest amenities, and housekeeping tools. Ensure timely requisitions and stock rotation. Prevent misuse or wastage of supplies. 5. Guest Service and Satisfaction Respond promptly and professionally to guest requests, special room setups, or complaints. Coordinate closely with Front Office to prioritize VIP rooms, early check-ins, or late departures. Ensure guest preferences (e.g. pillow types, fragrance-free rooms) are implemented consistently. 6. Health, Safety, and Hygiene Compliance Ensure all housekeeping activities follow resort and governmental health & safety regulations. Monitor proper handling of chemicals, PPE usage, and safe operation of equipment. Maintain logs for deep cleaning, pest control, linen sanitization, etc. 7. Coordination with Other Departments Liaise with Engineering for room maintenance issues or preventive maintenance schedules. Communicate effectively with Front Office regarding room status updates (clean, dirty, inspected, out of order). Support Events or F\&B departments for setup/clean-up during functions. 8. Administrative Duties Maintain records such as daily reports, inspection checklists, lost & found logs, and inventory usage. Assist in scheduling staff shifts and managing attendance or overtime records. Contribute to budgeting and cost control initiatives for the housekeeping department. 9. Crisis & Emergency Handling Act swiftly during emergencies (e.g., guest injury, fire, water leaks) to ensure guest/staff safety and mitigate damage. Train staff on emergency protocols and evacuation procedures. Knowledge of chemicals used in the housekeeping department is essential for a Housekeeping Supervisor, especially in a five-star resort where safety, efficiency, and environmental standards are of utmost importance. 1. Chemical Knowledge and Application Understand the correct use, dilution ratios, and application of various cleaning chemicals for: Bathroom cleaners (descalers, disinfectants), Glass cleaners, Multi-surface cleaners, Floor cleaners (neutral, acidic, or alkaline depending on surface), Stain removers and carpet shampoos Furniture polish, Sanitizers and disinfectants (especially post-pandemic protocols) Eco-friendly/green-certified products (as per brand sustainability standards) 2. Chemical Safety and Compliance Ensure all chemicals are labeled, stored, and used in compliance with **MSDS (Material Safety Data Sheets) Train staff on: Safe handling and use of cleaning agents, Proper mixing and dilution procedures, First aid in case of chemical exposure, Use of Personal Protective Equipment (PPE) such as gloves, masks, and aprons 3. Inventory Control of Chemicals Monitor and control chemical usage to prevent waste or misuse. Maintain proper stock levels and reorder before depletion. Conduct regular audits to check expiry dates and ensure safe storage practices. 4. Environmental Responsibility Promote and implement use of eco-friendly and biodegradable cleaning chemicals aligned with resort sustainability goals. Educate staff on the environmental impact of traditional vs. green chemicals. Collaborate with suppliers to stay updated on newer, safer products. 5. Vendor Coordination and Quality Assurance Evaluate and select chemical suppliers based on product quality, safety, and compliance. Ensure staff are trained on new products introduced by vendors. Test new chemicals in non-critical areas before large-scale use to ensure effectiveness and safety. Houseman/GSA 1. Public Area Cleaning Clean and maintain public areas such as lobbies, hallways, restrooms, staircases, and service areas. Polish floors, vacuum carpets, clean glass surfaces, and dust furniture. 2. Heavy-Duty Tasks Move furniture, set up banquet halls, and assist with rearranging rooms. Transport laundry bins, cleaning carts, and linen between floors and laundry room. 3. Linen and Supplies Management Deliver clean linen and retrieve used linens from guest floors or storage areas. Stock housekeeping closets with supplies and amenities as needed. 4. Garbage and Waste Disposal Collect and dispose of waste from guest rooms, public areas, and service zones. Ensure trash bins are cleaned, sanitized, and relined regularly. 5. Guest Service Assistance Respond to guest requests for extra items such as beds, towels, or cots. Assist room attendants when additional support is needed. 6. Maintenance Reporting Report damages, maintenance issues, or safety hazards in public or service areas to the supervisor. 7. Health, Safety, and Hygiene Follow proper cleaning and chemical handling protocols. Maintain high standards of cleanliness and hygiene at all times. Job Type: Full-time Pay: ₹10,000.00 - ₹23,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experiance as a Houseman/GSA? Do you have atleast 6 months experience as a Housekeeping Supervisor? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Electrician/ AC Technician Preventive and Routine Maintenance Carry out regular preventive maintenance on guest rooms, public areas, and back-of-house facilities (e.g., lighting, plumbing, doors, AC units, furniture). Complete scheduled inspections and maintenance checks according to hotel SOPs and checklists. Replace light bulbs, repair leaks, fix broken fixtures, and perform touch-up painting as needed. Guest Room Maintenance Support Respond to guest room maintenance requests promptly and efficiently. Ensure repairs are done with minimal disruption and to luxury standards. Document completed work and inform the housekeeping/room control team when the room is ready. Emergency Repairs Respond quickly to urgent breakdowns (e.g., electrical failures, water leaks, HVAC issues). Take appropriate action to isolate hazards, perform immediate fixes, and escalate when necessary. Ensure guest and staff safety during emergencies and maintenance activities. Multitrade Technical Skills Perform minor tasks across multiple trades, including: Electrical: Replace fuses, sockets, switches, light fixtures. Plumbing: Unclog drains, fix leaks, replace taps and fittings. Carpentry: Repair doors, locks, furniture, fittings. Painting & Finishing: Touch-ups in guest rooms and public areas. Assist specialized technicians (HVAC, electricians, plumbers) as required. Tools and Equipment Management Use hand and power tools safely and efficiently. Maintain tools in good working condition and store them properly after use. Report missing, damaged, or malfunctioning tools and equipment to supervisors. Energy Conservation and Sustainability Follow best practices to reduce energy and water consumption. Report or repair energy wastage issues such as leaking taps, malfunctioning ACs, or unnecessary lighting. Support resort sustainability initiatives as directed by the Engineering Supervisor. Record Keeping and Reporting Log all maintenance work in the job tracking system or logbook. Report major issues or recurring faults to the Engineering Supervisor or Chief Engineer. Assist in maintaining maintenance records for audits and inspections. Safety and Compliance Adhere to safety protocols, wear appropriate PPE, and follow lockout/tagout procedures. Comply with fire, health, and building safety regulations. Participate in periodic safety drills and engineering department training sessions. Team Collaboration Coordinate with other tradesmen, housekeeping, front office, and F&B teams to prioritize urgent tasks. Support events or special functions by setting up or fixing temporary infrastructure. Be flexible to assist in different resort zones based on occupancy and guest needs. Guest Service and Professionalism Maintain a clean and professional appearance when in guest areas. Respond politely to guest inquiries or complaints when encountered. Ensure that all work leaves the area clean, safe, and fully functional. This role demands flexibility, broad technical knowledge, and a high standard of workmanship to meet the expectations of luxury hospitality environments. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experience? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Electrician/ AC Technician Preventive and Routine Maintenance Carry out regular preventive maintenance on guest rooms, public areas, and back-of-house facilities (e.g., lighting, plumbing, doors, AC units, furniture). Complete scheduled inspections and maintenance checks according to hotel SOPs and checklists. Replace light bulbs, repair leaks, fix broken fixtures, and perform touch-up painting as needed. Guest Room Maintenance Support Respond to guest room maintenance requests promptly and efficiently. Ensure repairs are done with minimal disruption and to luxury standards. Document completed work and inform the housekeeping/room control team when the room is ready. Emergency Repairs Respond quickly to urgent breakdowns (e.g., electrical failures, water leaks, HVAC issues). Take appropriate action to isolate hazards, perform immediate fixes, and escalate when necessary. Ensure guest and staff safety during emergencies and maintenance activities. Multitrade Technical Skills Perform minor tasks across multiple trades, including: Electrical: Replace fuses, sockets, switches, light fixtures. Plumbing: Unclog drains, fix leaks, replace taps and fittings. Carpentry: Repair doors, locks, furniture, fittings. Painting & Finishing: Touch-ups in guest rooms and public areas. Assist specialized technicians (HVAC, electricians, plumbers) as required. Tools and Equipment Management Use hand and power tools safely and efficiently. Maintain tools in good working condition and store them properly after use. Report missing, damaged, or malfunctioning tools and equipment to supervisors. Energy Conservation and Sustainability Follow best practices to reduce energy and water consumption. Report or repair energy wastage issues such as leaking taps, malfunctioning ACs, or unnecessary lighting. Support resort sustainability initiatives as directed by the Engineering Supervisor. Record Keeping and Reporting Log all maintenance work in the job tracking system or logbook. Report major issues or recurring faults to the Engineering Supervisor or Chief Engineer. Assist in maintaining maintenance records for audits and inspections. Safety and Compliance Adhere to safety protocols, wear appropriate PPE, and follow lockout/tagout procedures. Comply with fire, health, and building safety regulations. Participate in periodic safety drills and engineering department training sessions. Team Collaboration Coordinate with other tradesmen, housekeeping, front office, and F&B teams to prioritize urgent tasks. Support events or special functions by setting up or fixing temporary infrastructure. Be flexible to assist in different resort zones based on occupancy and guest needs. Guest Service and Professionalism Maintain a clean and professional appearance when in guest areas. Respond politely to guest inquiries or complaints when encountered. Ensure that all work leaves the area clean, safe, and fully functional. This role demands flexibility, broad technical knowledge, and a high standard of workmanship to meet the expectations of luxury hospitality environments. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experience? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Housekeeping Supervisor 1. Team Supervision & Coordination Supervise, assign, and monitor daily tasks of room attendants, housemen, and public area staff. Conduct pre-shift briefings and assign duty rosters based on occupancy and priorities. Ensure all staff follow grooming, hygiene, and conduct standards. 2. Quality Control and Inspections Conduct regular inspections of guest rooms, suites, public areas, and back-of-house spaces. Ensure cleaning standards, room presentation, and amenities setup meet luxury resort expectations. Provide feedback to team members and take corrective action when standards are not met. 3. Training and Staff Development Train new housekeeping staff on cleaning techniques, safety, use of chemicals/equipment, and guest service etiquette. Organize refresher training on SOPs, hygiene protocols, and resort standards. Support career development and cross-training within the team. 4. Inventory and Supplies Management Monitor and manage usage of cleaning materials, linen, guest amenities, and housekeeping tools. Ensure timely requisitions and stock rotation. Prevent misuse or wastage of supplies. 5. Guest Service and Satisfaction Respond promptly and professionally to guest requests, special room setups, or complaints. Coordinate closely with Front Office to prioritize VIP rooms, early check-ins, or late departures. Ensure guest preferences (e.g. pillow types, fragrance-free rooms) are implemented consistently. 6. Health, Safety, and Hygiene Compliance Ensure all housekeeping activities follow resort and governmental health & safety regulations. Monitor proper handling of chemicals, PPE usage, and safe operation of equipment. Maintain logs for deep cleaning, pest control, linen sanitization, etc. 7. Coordination with Other Departments Liaise with Engineering for room maintenance issues or preventive maintenance schedules. Communicate effectively with Front Office regarding room status updates (clean, dirty, inspected, out of order). Support Events or F\&B departments for setup/clean-up during functions. 8. Administrative Duties Maintain records such as daily reports, inspection checklists, lost & found logs, and inventory usage. Assist in scheduling staff shifts and managing attendance or overtime records. Contribute to budgeting and cost control initiatives for the housekeeping department. 9. Crisis & Emergency Handling Act swiftly during emergencies (e.g., guest injury, fire, water leaks) to ensure guest/staff safety and mitigate damage. Train staff on emergency protocols and evacuation procedures. Knowledge of chemicals used in the housekeeping department is essential for a Housekeeping Supervisor, especially in a five-star resort where safety, efficiency, and environmental standards are of utmost importance. 1. Chemical Knowledge and Application Understand the correct use, dilution ratios, and application of various cleaning chemicals for: Bathroom cleaners (descalers, disinfectants), Glass cleaners, Multi-surface cleaners, Floor cleaners (neutral, acidic, or alkaline depending on surface), Stain removers and carpet shampoos Furniture polish, Sanitizers and disinfectants (especially post-pandemic protocols) Eco-friendly/green-certified products (as per brand sustainability standards) 2. Chemical Safety and Compliance Ensure all chemicals are labeled, stored, and used in compliance with **MSDS (Material Safety Data Sheets) Train staff on: Safe handling and use of cleaning agents, Proper mixing and dilution procedures, First aid in case of chemical exposure, Use of Personal Protective Equipment (PPE) such as gloves, masks, and aprons 3. Inventory Control of Chemicals Monitor and control chemical usage to prevent waste or misuse. Maintain proper stock levels and reorder before depletion. Conduct regular audits to check expiry dates and ensure safe storage practices. 4. Environmental Responsibility Promote and implement use of eco-friendly and biodegradable cleaning chemicals aligned with resort sustainability goals. Educate staff on the environmental impact of traditional vs. green chemicals. Collaborate with suppliers to stay updated on newer, safer products. 5. Vendor Coordination and Quality Assurance Evaluate and select chemical suppliers based on product quality, safety, and compliance. Ensure staff are trained on new products introduced by vendors. Test new chemicals in non-critical areas before large-scale use to ensure effectiveness and safety. Houseman/GSA 1. Public Area Cleaning Clean and maintain public areas such as lobbies, hallways, restrooms, staircases, and service areas. Polish floors, vacuum carpets, clean glass surfaces, and dust furniture. 2. Heavy-Duty Tasks Move furniture, set up banquet halls, and assist with rearranging rooms. Transport laundry bins, cleaning carts, and linen between floors and laundry room. 3. Linen and Supplies Management Deliver clean linen and retrieve used linens from guest floors or storage areas. Stock housekeeping closets with supplies and amenities as needed. 4. Garbage and Waste Disposal Collect and dispose of waste from guest rooms, public areas, and service zones. Ensure trash bins are cleaned, sanitized, and relined regularly. 5. Guest Service Assistance Respond to guest requests for extra items such as beds, towels, or cots. Assist room attendants when additional support is needed. 6. Maintenance Reporting Report damages, maintenance issues, or safety hazards in public or service areas to the supervisor. 7. Health, Safety, and Hygiene Follow proper cleaning and chemical handling protocols. Maintain high standards of cleanliness and hygiene at all times. Job Type: Full-time Pay: ₹10,000.00 - ₹23,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experiance as a Houseman/GSA? Do you have atleast 6 months experience as a Housekeeping Supervisor? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Housekeeping Supervisor 1. Team Supervision & Coordination Supervise, assign, and monitor daily tasks of room attendants, housemen, and public area staff. Conduct pre-shift briefings and assign duty rosters based on occupancy and priorities. Ensure all staff follow grooming, hygiene, and conduct standards. 2. Quality Control and Inspections Conduct regular inspections of guest rooms, suites, public areas, and back-of-house spaces. Ensure cleaning standards, room presentation, and amenities setup meet luxury resort expectations. Provide feedback to team members and take corrective action when standards are not met. 3. Training and Staff Development Train new housekeeping staff on cleaning techniques, safety, use of chemicals/equipment, and guest service etiquette. Organize refresher training on SOPs, hygiene protocols, and resort standards. Support career development and cross-training within the team. 4. Inventory and Supplies Management Monitor and manage usage of cleaning materials, linen, guest amenities, and housekeeping tools. Ensure timely requisitions and stock rotation. Prevent misuse or wastage of supplies. 5. Guest Service and Satisfaction Respond promptly and professionally to guest requests, special room setups, or complaints. Coordinate closely with Front Office to prioritize VIP rooms, early check-ins, or late departures. Ensure guest preferences (e.g. pillow types, fragrance-free rooms) are implemented consistently. 6. Health, Safety, and Hygiene Compliance Ensure all housekeeping activities follow resort and governmental health & safety regulations. Monitor proper handling of chemicals, PPE usage, and safe operation of equipment. Maintain logs for deep cleaning, pest control, linen sanitization, etc. 7. Coordination with Other Departments Liaise with Engineering for room maintenance issues or preventive maintenance schedules. Communicate effectively with Front Office regarding room status updates (clean, dirty, inspected, out of order). Support Events or F\&B departments for setup/clean-up during functions. 8. Administrative Duties Maintain records such as daily reports, inspection checklists, lost & found logs, and inventory usage. Assist in scheduling staff shifts and managing attendance or overtime records. Contribute to budgeting and cost control initiatives for the housekeeping department. 9. Crisis & Emergency Handling Act swiftly during emergencies (e.g., guest injury, fire, water leaks) to ensure guest/staff safety and mitigate damage. Train staff on emergency protocols and evacuation procedures. Knowledge of chemicals used in the housekeeping department is essential for a Housekeeping Supervisor, especially in a five-star resort where safety, efficiency, and environmental standards are of utmost importance. 1. Chemical Knowledge and Application Understand the correct use, dilution ratios, and application of various cleaning chemicals for: Bathroom cleaners (descalers, disinfectants), Glass cleaners, Multi-surface cleaners, Floor cleaners (neutral, acidic, or alkaline depending on surface), Stain removers and carpet shampoos Furniture polish, Sanitizers and disinfectants (especially post-pandemic protocols) Eco-friendly/green-certified products (as per brand sustainability standards) 2. Chemical Safety and Compliance Ensure all chemicals are labeled, stored, and used in compliance with **MSDS (Material Safety Data Sheets) Train staff on: Safe handling and use of cleaning agents, Proper mixing and dilution procedures, First aid in case of chemical exposure, Use of Personal Protective Equipment (PPE) such as gloves, masks, and aprons 3. Inventory Control of Chemicals Monitor and control chemical usage to prevent waste or misuse. Maintain proper stock levels and reorder before depletion. Conduct regular audits to check expiry dates and ensure safe storage practices. 4. Environmental Responsibility Promote and implement use of eco-friendly and biodegradable cleaning chemicals aligned with resort sustainability goals. Educate staff on the environmental impact of traditional vs. green chemicals. Collaborate with suppliers to stay updated on newer, safer products. 5. Vendor Coordination and Quality Assurance Evaluate and select chemical suppliers based on product quality, safety, and compliance. Ensure staff are trained on new products introduced by vendors. Test new chemicals in non-critical areas before large-scale use to ensure effectiveness and safety. Houseman/GSA 1. Public Area Cleaning Clean and maintain public areas such as lobbies, hallways, restrooms, staircases, and service areas. Polish floors, vacuum carpets, clean glass surfaces, and dust furniture. 2. Heavy-Duty Tasks Move furniture, set up banquet halls, and assist with rearranging rooms. Transport laundry bins, cleaning carts, and linen between floors and laundry room. 3. Linen and Supplies Management Deliver clean linen and retrieve used linens from guest floors or storage areas. Stock housekeeping closets with supplies and amenities as needed. 4. Garbage and Waste Disposal Collect and dispose of waste from guest rooms, public areas, and service zones. Ensure trash bins are cleaned, sanitized, and relined regularly. 5. Guest Service Assistance Respond to guest requests for extra items such as beds, towels, or cots. Assist room attendants when additional support is needed. 6. Maintenance Reporting Report damages, maintenance issues, or safety hazards in public or service areas to the supervisor. 7. Health, Safety, and Hygiene Follow proper cleaning and chemical handling protocols. Maintain high standards of cleanliness and hygiene at all times. Job Type: Full-time Pay: ₹10,000.00 - ₹23,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experiance as a Houseman/GSA? Do you have atleast 6 months experience as a Housekeeping Supervisor? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Electrician/ AC Technician Preventive and Routine Maintenance Carry out regular preventive maintenance on guest rooms, public areas, and back-of-house facilities (e.g., lighting, plumbing, doors, AC units, furniture). Complete scheduled inspections and maintenance checks according to hotel SOPs and checklists. Replace light bulbs, repair leaks, fix broken fixtures, and perform touch-up painting as needed. Guest Room Maintenance Support Respond to guest room maintenance requests promptly and efficiently. Ensure repairs are done with minimal disruption and to luxury standards. Document completed work and inform the housekeeping/room control team when the room is ready. Emergency Repairs Respond quickly to urgent breakdowns (e.g., electrical failures, water leaks, HVAC issues). Take appropriate action to isolate hazards, perform immediate fixes, and escalate when necessary. Ensure guest and staff safety during emergencies and maintenance activities. Multitrade Technical Skills Perform minor tasks across multiple trades, including: Electrical: Replace fuses, sockets, switches, light fixtures. Plumbing: Unclog drains, fix leaks, replace taps and fittings. Carpentry: Repair doors, locks, furniture, fittings. Painting & Finishing: Touch-ups in guest rooms and public areas. Assist specialized technicians (HVAC, electricians, plumbers) as required. Tools and Equipment Management Use hand and power tools safely and efficiently. Maintain tools in good working condition and store them properly after use. Report missing, damaged, or malfunctioning tools and equipment to supervisors. Energy Conservation and Sustainability Follow best practices to reduce energy and water consumption. Report or repair energy wastage issues such as leaking taps, malfunctioning ACs, or unnecessary lighting. Support resort sustainability initiatives as directed by the Engineering Supervisor. Record Keeping and Reporting Log all maintenance work in the job tracking system or logbook. Report major issues or recurring faults to the Engineering Supervisor or Chief Engineer. Assist in maintaining maintenance records for audits and inspections. Safety and Compliance Adhere to safety protocols, wear appropriate PPE, and follow lockout/tagout procedures. Comply with fire, health, and building safety regulations. Participate in periodic safety drills and engineering department training sessions. Team Collaboration Coordinate with other tradesmen, housekeeping, front office, and F&B teams to prioritize urgent tasks. Support events or special functions by setting up or fixing temporary infrastructure. Be flexible to assist in different resort zones based on occupancy and guest needs. Guest Service and Professionalism Maintain a clean and professional appearance when in guest areas. Respond politely to guest inquiries or complaints when encountered. Ensure that all work leaves the area clean, safe, and fully functional. This role demands flexibility, broad technical knowledge, and a high standard of workmanship to meet the expectations of luxury hospitality environments. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experience? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
We are seeking a skilled and proactive Maintenance Technician to join our luxury resort team. In this role, you will be responsible for performing preventive and routine maintenance across guest rooms, public areas, and back-of-house facilities, ensuring all equipment, lighting, plumbing, air conditioning units, doors, and furniture are kept in excellent working condition. You will respond promptly to guest room maintenance requests and emergency breakdowns, carrying out repairs efficiently and to the highest standards of luxury hospitality. The position requires broad multitrade skills including basic electrical, plumbing, carpentry, and painting work, as well as the ability to assist specialized technicians when needed. You will be expected to use and maintain tools properly, record all maintenance activities, follow safety and compliance procedures, and contribute to the resort’s energy conservation and sustainability initiatives. Strong teamwork and communication skills are essential, as you will collaborate closely with housekeeping, front office, and other departments to ensure seamless operations and guest satisfaction. The ideal candidate has proven experience in hotel or facility maintenance, a strong eye for detail, and the flexibility to work shifts, weekends, and holidays as required. Technical training or certification in a related trade will be considered an advantage. Join us and be part of a dedicated team committed to maintaining the highest standards of quality, safety, and guest service in a world-class hospitality environment. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experience as a general technician or as an electrician? Work Location: In person
We are seeking a skilled and proactive Maintenance Technician to join our luxury resort team. In this role, you will be responsible for performing preventive and routine maintenance across guest rooms, public areas, and back-of-house facilities, ensuring all equipment, lighting, plumbing, air conditioning units, doors, and furniture are kept in excellent working condition. You will respond promptly to guest room maintenance requests and emergency breakdowns, carrying out repairs efficiently and to the highest standards of luxury hospitality. The position requires broad multitrade skills including basic electrical, plumbing, carpentry, and painting work, as well as the ability to assist specialized technicians when needed. You will be expected to use and maintain tools properly, record all maintenance activities, follow safety and compliance procedures, and contribute to the resort’s energy conservation and sustainability initiatives. Strong teamwork and communication skills are essential, as you will collaborate closely with housekeeping, front office, and other departments to ensure seamless operations and guest satisfaction. The ideal candidate has proven experience in hotel or facility maintenance, a strong eye for detail, and the flexibility to work shifts, weekends, and holidays as required. Technical training or certification in a related trade will be considered an advantage. Join us and be part of a dedicated team committed to maintaining the highest standards of quality, safety, and guest service in a world-class hospitality environment. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Ability to commute/relocate: Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have atleast 6 months experience as a general technician or as an electrician? Work Location: In person