Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones First Choice for IT. TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Zones LLC has footprint in 100+ countries. Through its offices and Strategic Partners in APAC region, Zones fulfils global requirements of some of its most demanding customers within the prescribed SLAs.
Co-ordinate and manage expectation with Zones Offices and APAC s Strategic partners
Provide business intelligence through reporting and analysis of key metrics
Drive issue resolution and focus on operational excellence
Facilitate new customer on-boarding, large customer engagements and new program on-boarding
Liaison with personnel both within and outside the organization
Primary point of contact for Account s APAC activity
Responsibilities and Essential Job Functions :
Good understanding of customer s expectations and translating it to Zones Office and Strategic Partner s POC in APAC region during onboarding
Be a watchdog and ensure that service is being delivered within agreed SLAs as prescribed in Master Service Agreement across all geographies
Work with Global OEM team wherever required to provide traction
Add/Remove products and update prices as part of Catalog Maintenance
Create, maintain and update Account Mapping for each country
Highlight to Global KAM team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
Act as a liaison to remove obstacles, manage escalations, facilitate delivery of service to
customers and address issues impacting sales teams
Manage account specific mailbox and take appropriate actions
Participate in weekly sync calls with Global Engagement team to facilitate c ommunications, continuous improvement, and/or alignment of support Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.
Design reports which can be sliced and diced to provide updates related to Sales, Purchase, Inventory and ETAs
What you ll do as the ( APAC Co-ordination )
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLSET REQUIRED:
- Written: Successfully prepare written communication. Candidate should be able to enter large quantity of data from single/multiple source in a prescribed format at the required level of accuracy. Chosen candidate would also be required to provide written communication to various stakeholders so as to direct them as to what is required of them to facilitate the fulfilment of order
- Verbal: Have a neutral accent (no MTI). Have good articulation and should be able to manage escalations in a professional manner
- Excel: Should have the ability to create Template which captures data and reports it out in a meaningful way to stakeholders. Should know vlook Up and Pivots. Know Macro would be an advantage
Computer Skills: Candidate must be proficient in MS Office or Google Workspace
What you will bring to the team:
EDUCATION/CERTIFICATION:
Graduate Any Specialization
- Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred
- Ability to communicate effectively with all levels of business.
- Experience with management of change
- Interpersonal Awareness
- Excellent organizational skills and process expertise
- Ability to work in a fast paced environment and meet aggressive deadlines
- Demonstrated excellence in customer service and account management
- Ability to develop and implement creative solutions and influence others in their adoption.
- Strong analytical, problem solving, and decision making skills
- Deep understanding of business models and ability to drive behavior to support revenue goals
Zones offers a comprehensive Benefits package.
While we re committed to providing top-tier solutions, we re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, and flexible leave policy to balance their work life.
At Zones, work is more than a job its an exciting career immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
