Team Lead -Alt Text

Role Summary

The Team Lead Alt Text will be responsible for managing and guiding a team of content authors, reviewers to produce high-quality alternative text (alt-text) descriptions for digital educational and scientific content. This role demands expertise in accessibility standards, process excellence, and stakeholder management to ensure timely, accurate, and WCAG-compliant project deliveries.

Key Responsibilities

Team Leadership & Operations

• Lead a team of Alt-text authors and reviewers, freelancers, ensuring productivity, quality, and adherence to project timelines.
• Oversee daily task allocation and workload balancing based on skill levels and project complexity.
• Define, monitor, and review team KRAs and KPIs; conduct regular performance feedback sessions (CFRs).
• Manage conflict resolution, motivation, and career development within the team.

Project & Process Management

• Plan, execute, and track end-to-end alt-text projects for global clients (academic, STM, and educational publishers).

Ensure 99%+ quality compliance for in-house and vendor deliverables.

• Perform root cause analysis and implement corrective/preventive actions to continuously improve project outcomes.
• Coordinate with cross-functional teams (technology, QA, operations, and client management) to streamline processes and meet client SLAs.

Technical & Accessibility Expertise

• Review and author alt-text descriptions for images, charts, and mathematical equations (including MathML).
• Ensure all content meets WCAG and EPUB accessibility standards.
• Collaborate with technology teams to implement automation tools for syntactic alt-text generation and QA validation.

Client & Vendor Management

• Act as a primary point of contact for client communications, ensuring transparency in progress, issues, and deliverables.
• Manage vendor relationships including RFP evaluation, cost estimation, and quality audits.
• Partner with client and sales teams for pilot projects and new business opportunities.

Training & Knowledge Management

• Develop and deliver structured training programs for internal teams and external vendors.
• Maintain and update SOPs, best practices, and knowledge databases for accessibility projects.

Qualifications

Education: Bachelors degree in Computer Applications or related field.

Experience: 3+ years of experience in content development and digital accessibility, including 1+ years in a team leadership role.

Technical Skills:

• Strong understanding of WCAG, EPUB, and accessible publishing workflows.
• Experience with MathML, LaTeX, and assistive technology testing.
• Familiarity with automation tools for content generation and quality control.

Soft Skills:

• Excellent communication and leadership skills.
• Strong analytical, problem-solving, and stakeholder management capabilities.
• Proficiency in English and Tamil. Hindi is added advantage.

Performance Indicators

• Team productivity and quality scores.
• On-time delivery rate and SLA adherence.
• Client satisfaction and retention.
• Successful implementation of process improvements and automation initiatives.

Why Join Us

This role offers the opportunity to lead cutting-edge digital accessibility initiatives, collaborate with global publishing clients, and shape the future of inclusive education content

Interested candidates please share your updated cv at bhoomika.banerjee@mpslimited.com