Job
Description
Description
Company Overview: When it comes to IT solution providers, there are a lot of choices But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones First Choice for ITTM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook, Position Overview Zones LLC has footprint in 100+ countries Through its offices and Strategic Partners in APAC region, Zones fulfils global requirements of some of its most demanding customers within the prescribed SLAs, Co-ordinate and manage expectation with Zones Offices and APACs Strategic partners Provide business intelligence through reporting and analysis of key metrics Drive issue resolution and focus on operational excellence Facilitate new customer on-boarding, large customer engagements and new program on-boarding Liaison with personnel both within and outside the organization Primary point of contact for Accounts APAC activity Responsibilities And Essential Job Functions Good understanding of customers expectations and translating it to Zones Office and Strategic Partners POC in APAC region during onboarding Be a watchdog and ensure that service is being delivered within agreed SLAs as prescribed in Master Service Agreement across all geographies Work with Global OEM team wherever required to provide traction Add/Remove products and update prices as part of Catalog Maintenance Create, maintain and update Account Mapping for each country Highlight to Global KAM team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis Act as a liaison to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams Manage account specific mailbox and take appropriate actions Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics, Design reports which can be sliced and diced to provide updates related to Sales, Purchase, Inventory and ETAs What youll do as the (APAC Co-ordination) The requirements listed below are representative of the knowledge, skill, and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, Skillset Required Written: Successfully prepare written communication Candidate should be able to enter large quantity of data from single/multiple source in a prescribed format at the required level of accuracy Chosen candidate would also be required to provide written communication to various stakeholders so as to direct them as to what is required of them to facilitate the fulfilment of order Verbal: Have a neutral accent (no MTI) Have good articulation and should be able to manage escalations in a professional manner Excel: Should have the ability to create Template which captures data and reports it out in a meaningful way to stakeholders Should know vlook Up and Pivots Know Macro would be an advantage Computer Skills: Candidate must be proficient in MS Office or Google Workspace Education/Certification What you will bring to the team: Graduate Any Specialization Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred Ability to communicate effectively with all levels of business, Experience with management of change Interpersonal Awareness Excellent organizational skills and process expertise Ability to work in a fast paced environment and meet aggressive deadlines Demonstrated excellence in customer service and account management Ability to develop and implement creative solutions and influence others in their adoption, Strong analytical, problem solving, and decision making skills Deep understanding of business models and ability to drive behavior to support revenue goals Zones offers a comprehensive Benefits package, While were committed to providing top-tier solutions, were just as committed to supporting our own teams We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring into our business Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, and flexible leave policy to balance their work life, At Zones, work is more than a job it's an exciting career immersed in an inventive, collaborative culture If youre interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability, Show
