1208 Call Monitoring Jobs - Page 31

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Must be a Graduate. UK shifts. CTC : 11lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Professional experience, skills, knowledge, and special expertise required: Key Performance Indicators (KPIs): • Ensure Quality score achievement (90% or as per defined process standards / SLA requirements). • Improvement in customer satisfaction scores (CSAT). • Reduction in quality-related escalations. • Agent performance improvement post-feedback sessions. • Timely and accurate reporting and analysis of quality metrics. Experience: • 3+ years of experience in a voice contact center environment, with at least 1 year in a mid-leadership or quality management role. • Proven track record in driving quality improvements and enhancing customer experience in a contact center setting. Skills & Co...

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Karnataka Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback wi...

Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

monitoring and evaluating of calls ensure quality standards identifying gaps in call handling analyzing performance metrics implementing effective solutions exp. in inside sales required Collab with sales & CRM teams to provide actionable feedback

Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong ...

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement an...

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not forDelhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend sol...

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Hiring Quality Analyst with 1+ yr experience in BPO/telemarketing. Monitor & evaluate calls, provide feedback, ensure script compliance & service quality. Strong English, QA tools knowledge & outbound sales QA experience preferred.

Quality Analyst Profile In Noida Location Call Auditing Salary upto 3 lac 6 days working Day shifts Location:- Noida sec 62 whatsapp :- 9311447553 Required Candidate profile Domestic calling Experience Required Experience in Auditing the calls and giving feedback to the agents Minimum 6 to 12 months of experience in QA profile English should be Good

Apply Now. Job Title. Associate, Planning & Scheduling. Job Description. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.. Role And Key Responsibilities. The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams.. The Lead WFM Analyst is responsible for team project organization, centralized and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and mana...

Date 7 Jun 2025 Location: Vadodara, IN Company Alstom Req ID:455668 JOB TITLE & JOB CODE Job Title (Job code) Project T&C (T esting & C ommissioning ) Manager (PrTCM) (IN-TT-01_001; IN-TT-01_002; IN-TT-01_003; IN-TT-01_004) PURPOSE OF THE JOB To get customer acceptance in due time for the given project To comply with T&C Work Package QCD ( Q uality- C ost- D elay) commitments and EHS ( E nvironment, H ealth, S afety) requirements for the given project To insure REX ( R eturn of E xperience) towards platforms and site teams ORGANISATION Organisation structure (job belongs to...) Industrial Reports directly to Site T&C Director (IN-TT-00) Other reporting to Chief Operation (IN-MT-02) Direct re...

Date 9 Jun 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Testing & Commissioning Engineer in Bangalore were looking for Your future role Take on a new challenge and apply your extensive testing and commissioning expertise in the dynamic field of railway signallin...

Career Area: Operations : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. To ensure timely reporting of Hazards and near miss. Training to operators on good safety practices Daily/monthly safety reports/target completion Active participation in Zero waste to landfill ...

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon Call whatsapp if you have banking exp Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained Provide 100% feedback to Agent on the basis of their performance Conduct briefings for the teams Participation in Calibrations (Internal & External) Perform regular quality checks and supervise the process Circulating daily / monthly reports to internal management Ensure adherence to Quality SLAs Work closely with the teams to achieve Qualitative targets specified by the Client. Focused on Quality & Integrity of the processes Preferred candidate profile : Minimum 2 years and above of work experience, Call center, service industry with Customer service experience. Should have prior experience in Q...