Call Coordinator

Company Description

Spark DigitAI is a pioneering company specializing in AI-driven digital marketing solutions. By combining artificial intelligence with marketing innovation, we help businesses thrive in the digital world. Our data-driven strategies aim to boost engagement, increase conversions, and maximize ROI. With a forward-thinking mindset, we enable brands to connect deeply with their audiences and achieve exceptional success in the competitive digital landscape.

Role Description

This is a full-time, hybrid role for a Call Coordinator based in Pudukkottai. The Call Coordinator will manage incoming and outgoing calls, schedule and confirm appointments, and track customer interactions for efficiency. The role includes maintaining accurate logs of communication, assisting with customer inquiries, and escalating issues to appropriate teams when necessary. Ensuring excellent communication and a positive customer experience will be central to this role.

Qualifications

• Strong verbal communication and active listening skills
• Proficiency in time management, scheduling, and appointment coordination
• Basic computer literacy, familiarity with CRM tools, and data entry skills
• Excellent problem-solving aptitude and ability to manage customer queries effectively
• Teamwork skills and a customer-centric attitude
• Previous experience in customer service or call coordination is a plus
• Ability to work in a fast-paced, on-site environment
• Bachelor's degree in any relevant field is preferred