Call Centre Team Leader

Overview:
The Call Centre Team Leader is responsible for managing and guiding a team of call centre agents to deliver exceptional customer service and achieve sales and performance targets. This role requires strong leadership, motivation, and the ability to foster a positive team culture focused on results, quality, and continuous improvement.

Key Responsibilities:

• Team Development: Build, develop, and maintain a high-performing team of professional and motivated call centre agents.
• Leadership & Culture: Lead by example in demonstrating company values and vision.
• Performance Management: Manage people, processes, and technology to drive service excellence, productivity, and efficiency while maintaining a positive and engaging work environment.
• Sales Growth: Monitor team performance and increase sales through regular coaching, mentoring, and motivation.
• Coaching & Communication: Conduct regular one-on-one sessions and team meetings to provide feedback, guidance, and support.
• Business Awareness: Stay informed about company developments, new product lines, and industry trends to ensure the team remains knowledgeable and competitive.
• Training & Development: Ensure individual training and development plans are in place and actively maintained for all team members.
• Attendance & Retention: Utilize company methodology and proactive management to achieve attendance and retention goals.
• Continuous Improvement: Collaborate with management to identify opportunities for process improvement, efficiency gains, and business growth.

Skills & Qualifications:

• Graduate in any discipline with 3–5 years of relevant experience.
• Minimum 2 year of experience as a Team Leader (preferably in a call centre or customer service environment).
• Proven ability to lead, coach, and develop a team.
• Strong communication, interpersonal, and motivational skills.
• Results-driven with a passion for achieving and exceeding sales targets.
• Positive, energetic, and adaptable attitude.
• Ability to handle challenges and thrive in a fast-paced environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person