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Call Centre Manager

Call Centre Manager

Best money gold

5 years

2 - 4 Lacs

madurai

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

service management strategies workflow reports leadership communication software crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking an experienced Call Centre Manager to lead and manage our customer service operations. The ideal candidate will have at least 5 years of experience in team handling and in a senior position within a BPO/Call Centre environment. You will be responsible for ensuring smooth daily operations, meeting performance targets, and maintaining high customer satisfaction levels.

Key Responsibilities:

Manage day-to-day operations of the call centre.
Lead, motivate, and monitor a team of call centre executives.
Ensure achievement of service targets and KPIs.
Train, mentor, and guide team members for performance improvement.
Handle escalated customer issues effectively and professionally.
Coordinate with management for operational strategies and workflow improvement.
Prepare and present performance reports to senior management.

Requirements:

Graduate/Postgraduate in any discipline.
Minimum 5–15 years of experience in call centre operations, with at least 3 years in a leadership role.
Preferred experience in Jewellery / Retail / Banking / Financial Services industries.
Strong communication, leadership, and problem-solving skills.
Ability to work under pressure and achieve targets.
Proficiency in MS Office and call centre software/CRM tools.

Job Types: Full-time, Permanent

Pay: ₹20,460.28 - ₹35,108.47 per month

Experience:

Call center: 5 years (Required)

Work Location: In person

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Call Centre Manager