Call Centre Manager

Tenet Diagnostics

6 - 10 years

5 - 8 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

data analysis process optimization customer service management customer service operations data reporting process improvement leadership skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Call Center Manager

Key Responsibilities:

Customer Service Excellence:

Ensure exceptional customer service delivery by managing daily call center operations.
Develop and implement strategies to enhance customer satisfaction and retention.

Team Leadership & Development:

Lead, coach, and mentor call center representatives to achieve individual and team performance goals.
Provide regular training opportunities on products, services, and troubleshooting techniques.
Foster a positive and collaborative work environment.

Data Analysis & Process Improvement:

Analyze call center data and performance reports to identify trends and improvement opportunities.
Implement process enhancements and best practices to improve efficiency and customer experience.
Prepare and present regular performance and productivity reports to senior management.

How to Apply: Interested candidates share their updated resume at hr@tenetmedcorp.com

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