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CIEL HR
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Call Centre Manager

Call Centre Manager

CIEL HR

5 - 9 years

1 - 5 Lacs

mumbai

Posted:Just now| Platform:

Apply

Skills Required

installation and repair call management coordination crm management follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Installation and Repair Call Management - Review all Repair and Installation calls on

daily basis with clients, service center, technicians and internal team call center

executives,

Ensure timely allocation of daily service requests to service centers & technicians.

Coordinate with service centers for estimates & call closures.

Develop daily auto mechanisms for passing the service requests directly to the

technicians according to their scheduled visit areas.

Coordination with Clients team and customers for open, work in progress, pending

and closed service requests.

Ensure all customers payments are received on company QR code.

Coordination with the finance team for payment receipt confirmation, service centers

payments.

Plan and track service vehicle movement depending on call load - pick up, drop and

ensure cost effectiveness.

Ensure maximum productivity of vehicle movement and service engineers by

monitoring their movement through GPS Tracking.

Ensure maximum call closure and minimum cancellation of service requests.

Update and maintain MIS on a real time basis for management reporting and

exceptional approval.

Effective utilization of the entire service center facility.

Ensure achievement of targeted service requests closure set by the management.

Coordination with the management and internal team for queries resolution,

approvals and smooth functioning of daily operations.

Qualification: - Graduate (Must)Role & responsibilities

Preferred candidate profile

Perks and benefits

More Jobs at CIEL HR

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CIEL HR

Human Resources

Noida

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Call Centre Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Installation and Repair Call Management - Review all Repair and Installation calls on

daily basis with clients, service center, technicians and internal team call center

executives,

Ensure timely allocation of daily service requests to service centers & technicians.

Coordinate with service centers for estimates & call closures.

Develop daily auto mechanisms for passing the service requests directly to the

technicians according to their scheduled visit areas.

Coordination with Clients team and customers for open, work in progress, pending

and closed service requests.

Ensure all customers payments are received on company QR code.

Coordination with the finance team for payment receipt confirmation, service centers

payments.

Plan and track service vehicle movement depending on call load - pick up, drop and

ensure cost effectiveness.

Ensure maximum productivity of vehicle movement and service engineers by

monitoring their movement through GPS Tracking.

Ensure maximum call closure and minimum cancellation of service requests.

Update and maintain MIS on a real time basis for management reporting and

exceptional approval.

Effective utilization of the entire service center facility.

Ensure achievement of targeted service requests closure set by the management.

Coordination with the management and internal team for queries resolution,

approvals and smooth functioning of daily operations.

Qualification: - Graduate (Must)Role & responsibilities

Preferred candidate profile

Perks and benefits

More Jobs at CIEL HR