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Paschion Restaurants Pvt Ltd
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Call Centre Manager

Call Centre Manager

Paschion Restaurants Pvt Ltd

0 years

3 Lacs

Delhi

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

workflow service monitoring data strategies efficiency training mentoring coaching compliance technology software marketing reports management

Work Mode

On-site

Job Type

Full Time

Job Description

Call centre managers have many duties and responsibilities, such as:
Supervising daily call centre operations, ensuring smooth workflow, and maintaining high service standards for inbound and outbound calls
Monitoring key performance indicators (KPIs), analyzing data, and applying strategies to improve efficiency and customer satisfaction
Hiring, training, and mentoring call centre staff, providing coaching and performance evaluations to develop a skilled team
Resolving escalated customer complaints and implementing service recovery strategies
Developing and enforcing call centre policies, procedures, and quality assurance standards to maintain compliance and operational consistency
Managing call centre technology and software, ensuring proper system functionality
Collaborating with company-wide departments, such as sales and marketing, to align customer service strategies with business objectives
Preparing reports and presentations for senior management, providing insights on call centre performance, challenges, and improvement opportunities

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided

Application Question(s):

How many years of experience you have in dealing with cloud kitchen?
Can you join immediate?
What is your salary expectation ?

Work Location: In person

Speak with the employer
+91 99102 80428

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