Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Call Centre Agent

Astroscience Technologies India Pvt Ltd

0 years

1 - 2 Lacs

delhi

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

crm software service auto compliance resolve schedule data management logging communication metrics monitoring

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated and customer-focused Call Centre Agent (Sales) with proven knowledge and experience in using CRM systems and dialer software. The ideal candidate will handle inbound and outbound calls efficiently, maintain accurate customer records, and deliver high-quality customer service while meeting performance targets.

Key Responsibilities

Handle inbound and outbound customer calls using auto/manual dialer systems
Update, manage, and maintain customer information accurately in the CRM system
Log call details, customer interactions, and outcomes in CRM
Follow call scripts, compliance guidelines, and company procedures
Resolve customer inquiries, complaints, or service requests professionally
Schedule callbacks and follow-ups through CRM tools
Meet or exceed daily call volume, quality, and performance targets
Escalate complex issues to supervisors when required
Maintain data confidentiality and ensure accurate documentation

Required Skills & Qualifications

Proven experience as a Call Centre Agent or similar role
Hands-on experience with CRM software (e.g., lead management, case logging, follow-ups)
Experience using dialer systems (predictive, auto, or manual)
Strong verbal communication and listening skills
Basic computer proficiency and accurate data entry skills
Ability to work under pressure and handle multiple tasks
Customer-focused attitude with problem-solving skills

Preferred Qualifications

Prior experience in BPO, telesales, sales
Familiarity with call quality standards and performance metrics (AHT, FCR, KPIs)

Work Environment

Fast-paced call centre environment
Performance-driven with regular monitoring and reporting

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person

More Jobs at Astroscience Technologies India Pvt Ltd

Admin Executive

Delhi

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Admin Executive

Delhi, Delhi

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Digital Marketing Manager

Delhi

5.0 - 5.0 yrs

INR 8 - 8 Lacs

Digital Marketing Manager

Delhi

5.0 - 5.0 yrs

INR 8 - 8 Lacs

Administration Executive

Delhi, Delhi

1.0 - 1.0 yrs

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Astroscience Technologies India Pvt Ltd

Login to

Please Verify Your Phone or Email

Confirm Action

Call Centre Agent