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For Employers

Call Centre Agent

Astroscience Technologies India Pvt Ltd

0 years

1 - 2 Lacs

delhi delhi

Posted:1 week ago| Platform: SimplyHired logo

Apply

Skills Required

crm software customer service 12th pass computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

The Call Centre Executive is responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing accurate information about products or services while ensuring customer satisfaction.

Key Responsibilities:

Answer incoming calls and respond to customer queries professionally
Make outbound calls for follow-ups, feedback, or sales (if required)
Resolve customer complaints and escalate issues when necessary
Maintain accurate records of customer interactions
Provide information about products, services, or policies
Meet performance targets such as call quality, response time, and customer satisfaction
Follow company procedures and communication guidelines

Required Skills & Qualifications:

Good verbal communication skills
Basic computer knowledge
Ability to handle customers patiently and politely
Problem-solving and active listening skills
Ability to work in shifts (if applicable)
Minimum qualification: High school / equivalent (can vary by company)

Preferred Skills:

Prior call centre or customer service experience
Knowledge of CRM systems
Multilingual skills (if required)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement
Leave encashment
Provident Fund

Work Location: In person

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