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For Employers

Call Centre Agent

Astroscience Technologies India Pvt Ltd

0 years

1 - 2 Lacs

delhi delhi

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

crm software data entry computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated and customer-focused Call Centre Agent (Sales) with proven knowledge and experience in using CRM systems and dialer software. The ideal candidate will handle inbound and outbound calls efficiently, maintain accurate customer records, and deliver high-quality customer service while meeting performance targets.

Key Responsibilities

Handle inbound and outbound customer calls using auto/manual dialer systems
Update, manage, and maintain customer information accurately in the CRM system
Log call details, customer interactions, and outcomes in CRM
Follow call scripts, compliance guidelines, and company procedures
Resolve customer inquiries, complaints, or service requests professionally
Schedule callbacks and follow-ups through CRM tools
Meet or exceed daily call volume, quality, and performance targets
Escalate complex issues to supervisors when required
Maintain data confidentiality and ensure accurate documentation

Required Skills & Qualifications

Proven experience as a Call Centre Agent or similar role
Hands-on experience with CRM software (e.g., lead management, case logging, follow-ups)
Experience using dialer systems (predictive, auto, or manual)
Strong verbal communication and listening skills
Basic computer proficiency and accurate data entry skills
Ability to work under pressure and handle multiple tasks
Customer-focused attitude with problem-solving skills

Preferred Qualifications

Prior experience in BPO, telesales, sales
Familiarity with call quality standards and performance metrics (AHT, FCR, KPIs)

Work Environment

Fast-paced call centre environment
Performance-driven with regular monitoring and reporting

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person

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Call Centre Agent