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Jetway Oil and Fuel Services Home
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Call Center Supervisor

Call Center Supervisor

Jetway Oil and Fuel Services Home

3 - 31 years

3 - 6 Lacs

bardez

Posted:2 days ago| Platform: Apna logo

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Skills Required

service leadership management communication software coaching training reports recruitment onboarding support

Work Mode

On-site

Job Type

Full Time

Job Description

Call Center Supervisor: Qualifications: Bachelor's degree or diploma in relevant field 2-4 years of experience in customer service or call center environment Leadership abilities and team management skills Good communication skills Familiarity with call center software and tools Ability to handle escalations and train agents Job Description: Supervise daily operations and ensure team meets performance targets Provide coaching and training to agents Monitor calls and review performance to ensure quality standards Motivate team members and foster a positive work environment Generate reports on team performance and escalate issues Assist in recruitment and onboarding of new agents

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Call Center Supervisor